Open To Work
Emma Tronel
Katy,TX
Work Preference
Summary
Detail-oriented professional experienced in high-volume office environments, delivering clerical and operational support. Manages office supplies and paperwork while optimizing procedures for improved productivity. Expertise in calendar management and documentation enhances overall efficiency in administration and customer service.
Overview
12
12
years of professional experience
Work History
Appointment Scheduler
Dane Street
Katy, TX
01.2025 - 10.2025
- Scheduled patient appointments via electronic health records system to optimize efficiency.
- Resolved patient inquiries and scheduling conflicts promptly to enhance service quality.
- Managed daily administrative and customer support operations, ensuring compliance through accurate records and reports.
- Tracked performance metrics and workflow data to identify areas for improvement.
- Processed referrals and correspondence accurately, ensuring timely patient care.
- Reviewed and monitored physician bid submissions regarding pay rates and service fees.
- Negotiated long-term standing fees with medical providers to align with pricing standards.
- Liaised between physicians, staff, and healthcare providers to enhance communication and collaboration.
Sergeant
United States Army
08.2013 - 08.2023
- Led and conducted training for personnel on procedures, documentation requirements, and operational standards.
- Audited and maintained detailed administrative records for personnel, logistics, and operational activities to ensure accuracy.
- Oversaw records management, reporting, and compliance with organizational standards in administrative leadership role.
- Prepared official documentation, reports, and correspondence with strict attention to accuracy and deadlines.
- Coordinated schedules and tracked task completion to ensure timely execution of projects and training objectives.
Right of Way Agent
AECOM
08.2022 - 02.2023
- Negotiated allocation of government DOT funds with property owners, agents, and project leadership to facilitate project financing.
- Prepared and reviewed comprehensive documentation packages for property acquisition projects to ensure compliance and clarity.
- Prepared official documentation, reports, and correspondence in compliance with established standards.
- Researched public records and ownership data to ensure accuracy.
- Coordinated schedules and tracked project outcomes to ensure timely completion of acquisition efforts.
- Assisted with administrative tracking and reporting to support project managers.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX07-2026
Skills
- Data tracking and management
- Attention to detail
- Compliance and deadline adherence
- Professional communication
- Schedule coordination
- Patient scheduling and management
- Medical terminology
Timeline
Appointment Scheduler
Dane Street
01.2025 - 10.2025
Right of Way Agent
AECOM
08.2022 - 02.2023
Sergeant
United States Army
08.2013 - 08.2023
Bachelor of Science - Psychology
University of Houston