Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Vane

West Springfield,MA

Summary

Customer service professional with 10 years of experience in fostering strong client relationships and enhancing customer satisfaction. Adept at utilizing product knowledge and communication skills to deliver exceptional service in dynamic environments. Proven ability to collaborate effectively with diverse teams, successfully complete sales goals, and provide attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Planned Parenthood
07.2025 - Current
  • Managed patient scheduling and appointment confirmations for healthcare services.
  • Assisted patients in navigating insurance verification processes and financial options.
  • Collected and maintained accurate patient information in electronic health records system.

Customer Service Representative

Planet Fitness
07.2024 - 07.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Crew Member

DBA Landscaping
03.2022 - 02.2024

•Assisted with planting, pruning, and removing plants

•Operated landscaping equipment, such as lawnmowers and trimmers

•Collaborated with team to complete tasks efficiently

•Ensured attention to detail and quality of work

•Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.

Mobile Expert

T-Mobile
03.2020 - 03.2022
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Trained new staff on store procedures and customer engagement strategies.
  • Worked with fellow sales team members to achieve group targets.

Education

High School Diploma -

Enfield High School
Enfield, CT
06.2018

Skills

  • Product knowledge
  • Sales Promotion
  • Customer Engagement
  • System Management
  • Communication and Interpersonal
  • Team Collaboration
  • Money Handling

Certification

Dog Grooming from Start to Finish by Go Groomer

Recognizing and De-escalating Big Feelings in Dogs by Maddie's Fund

Assessing Dog Behavior through Everyday Interactions by Maddie's Fund

Timeline

Patient Access Representative

Planned Parenthood
07.2025 - Current

Customer Service Representative

Planet Fitness
07.2024 - 07.2025

Crew Member

DBA Landscaping
03.2022 - 02.2024

Mobile Expert

T-Mobile
03.2020 - 03.2022

High School Diploma -

Enfield High School