Emma Vaughn
Wichita,KS
Summary
Detail-oriented team lead with a strong focus on customer satisfaction and HIPAA compliance. Proven ability to train and mentor team members, ensuring high operational standards in health and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Avis Car Rental
Wichita, KS
03.2024 - Current
- Supervised daily operations, ensuring efficient vehicle rental processes and customer satisfaction.
- Trained and mentored team members on service standards and operational protocols.
- Coordinated vehicle inventory management, optimizing fleet utilization and availability for customers.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Sam's Club
Wichita, KS
06.2022 - 08.2023
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Handled cash, credit, and gift card transactions while adhering to company policies.
Hostess/Restaurant Busser
Strouds Resturant
Wichita, KS
11.2021 - 02.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing seating efficiency during peak hours.
- Collaborated with servers to communicate guest needs and enhance service quality.
- Maintained cleanliness and organization of host station and dining area.
Education
High School Diploma -
Haysville High School
Haysville, KSCertificate - Phlebotomy
WSU Tech
Wichita, KS08-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Health and safety
Accomplishments
- two-time skills USA competitor
- completed my certification in phlebotomy
- received an honers award for growth mindset
Certification
CPT- certified phlebotomy technician
Timeline
Team Lead
Avis Car Rental
03.2024 - Current
Cashier
Sam's Club
06.2022 - 08.2023
Hostess/Restaurant Busser
Strouds Resturant
11.2021 - 02.2022
High School Diploma -
Haysville High School
Certificate - Phlebotomy
WSU Tech