Emma Ward
Portland,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Summer Program Facilitator
Girls Inc.
06.2023 - 08.2023
- Identified areas in need of improvement and implemented solutions.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
Behavior Support Facilitator
Helensview High School
10.2021 - 06.2023
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
Mental Health Technician
Discovery Mood And Anxiety Program
05.2021 - 10.2021
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Apple Inc.
Technical Specialist
10.2019 - 05.2021
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
Nanny
Private Care
07.2017 - 10.2019
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
New Seasons Market
Produce Clerk
09.2017 - 06.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
Education
Master of Arts - Professional Mental Health Counseling
Lewis And Clark Graduate School
Portland, OR06.2026
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2023
Skills
- Key Holder Experience
- Creative Problem Solving
- Active Listening
- Strategic Sales Knowledge
- Order Processing
- Documentation
Certification
- Oregon Food Handler's Card
- CPR Certified
Timeline
Lead Summer Program Facilitator
Girls Inc.
06.2023 - 08.2023
Behavior Support Facilitator
Helensview High School
10.2021 - 06.2023
Mental Health Technician
Discovery Mood And Anxiety Program
05.2021 - 10.2021
Apple Inc.
Technical Specialist
10.2019 - 05.2021
New Seasons Market
Produce Clerk
09.2017 - 06.2018
Nanny
Private Care
07.2017 - 10.2019
Master of Arts - Professional Mental Health Counseling
Lewis And Clark Graduate School
Bachelor of Science - Psychology
Portland State University