Emma Ward

-Actively delivered excellent customer service by maintaining a professional, friendly, and attentive approach with every guest.

-Built positive, collaborative relationships with coworkers to support a smooth and efficient team environment.

-Prepared high-quality beverages with consistency and care while multitasking in a fast-paced environment.

-Maintained and cleaned, organized, and safe work area to uphold efficiency and health standards.

-Balanced speed and efficiency with attention to detail to ensure drinks met the guest and company quality standards.

• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Streamlined bar operations by maintaining a clean and organized work area, ensuring efficient service.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring a high-quality beverage menu.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

• Produced consistently high-quality baked goods for customers.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Assisted the coffee shop owner in collaborating with local artists by curating, displaying, and promoting their artwork to customers, fostering community engagement, and supporting sales.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
• Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.