Emma Westemeier
Cedar Rapids,IA
Summary
Dynamic leader with proven customer service management and team supervision skills, honed at Pizza Hut and Stoney Point Meadows. Excelled in enhancing shift productivity and sales through effective employee training and guest service. Expert in cash handling and inventory management, ensuring operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Lead
Pizza Hut
Cedar Rapids, IA
11.2020 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Server
Stoney Point Meadows
06.2019 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Inventory management
- Cash handling
- Team supervision
- Customer service management
- Client service
- Client support
Timeline
Shift Lead
Pizza Hut
11.2020 - 09.2024
Server
Stoney Point Meadows
06.2019 - 10.2019