Emma Whitford
Pawcatuck
Summary
Dynamic professional with a strong background in customer service and classroom management, honed at Wheeler Middle/High School. Skilled in fostering student engagement and promoting a positive atmosphere, while also excelling in cash register operations and team collaboration. Committed to enhancing experiences through effective communication and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Wheeler Middle/High School
North Stonington
08.2024 - Current
- Facilitated discussions to encourage critical thinking and student engagement.
- Implemented classroom rules to maintain order and discipline.
- Prepared and delivered instructional materials suited to varied learning levels.
- Promoted a safe and secure atmosphere within the classroom setting.
Front of House Employee
Misquamicut Sandwich Company
Westerly
05.2023 - 08.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted with training new front of house employees on procedures and policies.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Barista
Starbucks
Mystic
06.2022 - 01.2023
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Education
Bachelor of Arts - English
Connecticut College
New London, CT05-2026
Skills
- Customer service
- Time management
- Communication skills
- Team collaboration
- Cash register operation
- Positive and professional
Certification
- CPR Certified
Timeline
Substitute Teacher
Wheeler Middle/High School
08.2024 - Current
Front of House Employee
Misquamicut Sandwich Company
05.2023 - 08.2024
Barista
Starbucks
06.2022 - 01.2023
Bachelor of Arts - English
Connecticut College
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