Emma Williams

• Oversee Human Resources and Accounts Receivable departments across multiple operating entities and states
• Lead HRIS strategy, selection, and implementation, including system transitions, testing, training, and go-live execution
• Manage payroll operations, compliance, audits, and coordination with accounting and leadership
• Develop, document, and maintain standard operating procedures (SOPs) for HR, AR, and administrative functions
• Ensure regulatory compliance across federal and multi-state labor, payroll, benefits, and employment laws
• Supervise and mentor administrative, HR, and AR staff; provide performance feedback and workflow guidance
• Oversee accounts receivable processes, including invoicing accuracy, collections, customer communication, and reporting
• Partner with executive leadership (CFO, COO, Operations) to support financial controls, cost tracking, and reporting
• Coordinate employee onboarding, offboarding, benefits administration, and employee relations
• Serve as primary liaison between the company and external vendors (HRIS, payroll providers, benefits brokers, auditors)
• Manage process improvement initiatives to increase efficiency, accuracy, and scalability across departments
• Track and analyze administrative and financial metrics to support strategic decision-making
• Support mergers, acquisitions, and rapid growth, including system integration and workforce transitions
• Act as a trusted advisor to leadership on organizational structure, staffing needs, and operational planning

• Managed a team of 8 full-time equivalents across human resources, accounting, and general office functions to optimize performance and support business objectives.
• Executed reconciliation of general ledger activities, including revenues, cash management, accounts payable, and accounts receivable, in close coordination with Chief Financial Officer.
• Coordinated all activities related to supplier and vendor management, fostering strong partnerships to enhance service delivery.
• Formulated and instituted office best practices through the creation of clear standards and procedures.
• Coordinated activities related to monthly, quarterly, and annual financial closings to ensure accuracy and compliance.
• Oversaw implementation of HR initiatives and tactics, ensuring alignment with organizational goals and compliance.
• Conducted thorough assessments and coordinated the implementation of software programs like Paycom, NetSuite, Concur, and Teletrac Navman.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Maintained "open door" policy to encourage employee communications and resolution of issues.

• Coordinated logistics strategies to maintain proper inventory of equipment across all locations.
• Collaborated with medical staff to refine workflows, improving patient care delivery and operational effectiveness.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Achieved timely and accurate reporting through effective administration of branch compliance procedures and payroll management. Optimized supply inventories and successfully executed special projects to drive operational improvements.
• Implemented strategies to enhance company culture, promoting personal development and readiness for advancement among team members.
• Managed transition processes following acquisition of Essential Integrative Health by Doc LLC, ensuring seamless operational continuity.

• Collaborated with upper management to design and implement effective business strategies that drive organizational success.
• Facilitated staff development through supervision, coaching, and strategic assignment delegation to maximize team output.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Collaborate with providers and clinical staff to identify potential office dysfunctions.
• Monitor budget, expenses, and accounting, as well as payroll and all HR related administrative issues.
• Serve as company representative on regulatory issues and provided marketing ideas and assistance when necessary.
• Manage and monitor all billing and coding corrections and issues.
• Maintain, track, and assist in renewing necessary contracts and licenses.
• Collaborate with providers and referral sources to maximize patient satisfaction.
• Develop and implement office policies and procedures.
• Provide accurate documentation for legal cases associated with Motor Vehicle Accidents.
• EIH was an Orthopedic and Pain Management clinic that focused on providing top of the line care to patients through standard and holistic treatments

• Partnered with providers and clinical staff to assess and improve office functionality and workflow.
• Administered budget expenses, accounting functions, and payroll management while resolving HR administrative matters.
• Facilitated discussions on regulatory issues while contributing innovative marketing strategies and support.
• Monitored and addressed billing and coding challenges to maintain compliance and operational efficiency.
• Managed contract and license renewal processes to ensure compliance and operational continuity.
• Coordinated efforts with providers and referral sources to ensure high levels of patient satisfaction.
• Reviewed existing practices and implemented new office policies and procedures to ensure compliance and effectiveness.
• Reviewed and organized case files, providing precise documentation for legal proceedings concerning motor vehicle accidents.

• Streamlined communication and collaboration with various providers, clinical personnel, and external vendors to ensure effective front office functionality.
• Collaborated with chief executive officer to analyze and report on budgeting expenses, enhancing financial oversight.
• Coordinated interactions with visitors, sales representatives, and outside vendors to ensure a positive experience.
• Coordinated administrative tasks for executive and clinical personnel to streamline workflow and improve productivity.
• Facilitated timely renewal of necessary contracts and licenses to support organizational functions.
• Coordinated executive schedules, prioritizing appointments and meetings for maximum efficiency.
• Developed and maintained filing systems, enhancing document retrieval and organization.
• Prepared meeting agendas and minutes, facilitating effective discussions and follow-up actions.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

I have not completed my Associates as I put school on pause to focus on my career, but I do intend to return.