Emma Williamson
McDonough,GA
Summary
Motivated college student with two years of customer service experience in a fast-paced restaurant environment and active involvement in a sorority. Strong communication, teamwork, and time-management skills with experience balancing academics, work, and leadership responsibilities.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Server/Head Hostess
Los Portales Mexican Restaurant
McDonough
08.2022 - 05.2024
- Delivered prompt and courteous service to enhance guest experiences.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Trained new staff on service protocols and restaurant policies.
- Managed dining area cleanliness to provide a welcoming environment.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Maintained accurate records of orders and transactions for efficient processing.
- Supported team in achieving service goals through effective communication.
- Adapted to changing customer demands and high-pressure situations.
- Monitored guest needs throughout meals to ensure satisfaction.
- Prepared and served beverages in accordance with restaurant standards.
- Conducted regular checks on table settings and dining utensils for cleanliness.
- Implemented health and safety measures to ensure compliance with regulations.
- Facilitated smooth operations during peak hours by coordinating with staff.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Criminal Justice
Georgia Southern University
Statesboro, GA 08.2024 - 02.2026
Skills
- Conflict resolution
- Customer service
- Team collaboration
- Inventory management
Affiliations
- Active member of Chi Omega - Georgia Southern University
- Participated in chapter meetings, philanthropy events, and service initiatives
- Demonstrated commitment to teamwork, leadership, and community involvement
- Balanced academic responsibilities with sorority commitments
- Supported chapter events and member engagement activities
- Pink Party Committee 2025
- Spring recruitment 2025,2026
- Taxi Bash Committee 2025
- Theta Xi coach 2025
Timeline
Bachelor of Science - Criminal Justice
Georgia Southern University
08.2024 - 02.2026
Server/Head Hostess
Los Portales Mexican Restaurant
08.2022 - 05.2024