Emma Wray
Boise,ID
Summary
Results-oriented professional with extensive experience in administrative and customer service roles, particularly at Northwest Neurobehavioral Health, LLC. Proven ability in problem resolution and advanced computer literacy, leading to enhanced operational efficiency and elevated client satisfaction. Strong leadership and interpersonal communication skills foster a collaborative work environment and drive team success.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
Northwest Neurobehavioral Health, LLC
Meridian, ID
07.2023 - Current
- Responsible for handling administrative medical assistant tasks for NNH's medication management department
- Verification of medical insurance benefits and eligibility
- Internal and external patient referral management
- Proficient in Microsoft Office applications(Excel, Word, PowerPoint, Outlook, Microsoft Teams)
- Scanning, uploading, and faxing documents
- Direct administrative assistance to several clinicians
Customer Service Representative
Boise Racquet & Swim
Boise, ID
09.2022 - 07.2023
- Handled customer inquiries, answered questions, and resolved problems promptly
- Assisted Front Desk Manager with bi-monthly staff scheduling
- Greeted customers to the facility, and provided walking tours for first-time guests
- Trained 3 new customer service representatives on the proper handling of customer inquiries, POS system, and company protocols
- Served customers a variety of foods and beverages, and processed all transactions
Operations Assistant
Lahaina Galleries
Newport Beach, CA
11.2020 - 11.2022
- Greeted all clients in a friendly and professional manner
- Provided information regarding featured artists
- Directed clients to their consultants - Took inventory of art, and ensured inventory was secure and organized
Child Caregiver
Jennifer Kelsey
Hidden Springs, ID
01.2022 - 06.2022
- Responsible for weekly childcare to children ages 1-3
- Meal preparation and light housework
- Engaging children in creative and fun activities to aid in growth and skill development
- Provided supervision during all indoor and outdoor activities
- Maintained a clean, secure, and organized environment
Education
Health Sciences - Minor in Business
Boise State University
Boise, ID05.2024
Skills
- Customer service
- Problem Resolution
- EHR Systems
- Computer Literacy
- Interpersonal Communication
- Leadership Experience
Affiliations
- Dean's Honor List Fall 2020, Spring 2023, and Spring 2024
- Hiking, snowboarding, traveling the world
- 4 Year Alpha Sigma Alpha Sorority Member & office holder
References
References available upon request.
Timeline
Medical Administrative Assistant
Northwest Neurobehavioral Health, LLC
07.2023 - Current
Customer Service Representative
Boise Racquet & Swim
09.2022 - 07.2023
Child Caregiver
Jennifer Kelsey
01.2022 - 06.2022
Operations Assistant
Lahaina Galleries
11.2020 - 11.2022
Health Sciences - Minor in Business
Boise State University
Similar Profiles
Taylor MaddenTaylor Madden
Administrative support at Northwest Neurobehavioral HealthAdministrative support at Northwest Neurobehavioral Health
Anusha ChaturvediAnusha Chaturvedi
Intern • Treatment Analyst at Advanced Neurobehavioral Services LLCIntern • Treatment Analyst at Advanced Neurobehavioral Services LLC
Priscilla NixonPriscilla Nixon
Behavior Program Coordinator at Restore Neurobehavioral Health/Learning Services/REMEDBehavior Program Coordinator at Restore Neurobehavioral Health/Learning Services/REMED
EMMA VANDAMEMMA VANDAM
Lead Behavioral Health Technician at Cottonwood Creek Behavioral HospitalLead Behavioral Health Technician at Cottonwood Creek Behavioral Hospital
Baho PetersBaho Peters
Community Engagement Intern at Morrison Center for the Performing ArtsCommunity Engagement Intern at Morrison Center for the Performing Arts