Emma Wynne
Bridgeport,PA
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Lead Keyholder
Urban Outfitters, Inc.
09.2022 - Current
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
- Organized product displays for maximum visibility and appeal, resulting in higher impulse purchases from customers browsing the store floor.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Completed store opening and closing procedures.
Asistant Manager
Mrs Fields Cookies Company
06.2019 - 08.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Food Service
SUBWAY®Restaurants
06.2018 - 07.2019
- Displayed extensive knowledge of food service industry and market trends.
- Supported retail food and nutrition services and focused on food production, food service support and sanitation.
- Created and implemented internal policies and procedures related to food services and handling at various sites and adapted to changing conditions.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
Education
High School Diploma -
Cabrini University
Wayne, PA05.2025
Skills
- Effective communication
- Store operations
- Decision making
- Interpersonal skills
- Food services
- Customer Satisfaction
- Handling food
Timeline
Sales Lead Keyholder
Urban Outfitters, Inc.
09.2022 - Current
Asistant Manager
Mrs Fields Cookies Company
06.2019 - 08.2022
Food Service
SUBWAY®Restaurants
06.2018 - 07.2019
High School Diploma -
Cabrini University
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