Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Milana Landa

Wentzville,MO

Summary

Dynamic leader with proven expertise in team management and customer service honed at Express Factory Outlet and other notable retail environments. Excels in training and mentoring, driving sales goals with a strong leadership approach. Skilled in store operations, achieving a blend of hard and soft skills to elevate team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Lead Keyholder

Express Factory Outlet
Chesterfield, MISSOURI
10.2022 - Current
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Maintained a neat, organized, and clean work area throughout the shift.

Seasonal Sales Associate

Olive Tree Market Place
Lake Saint Louis, MISSOURI
09.2021 - 01.2024
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.

Summer Camp Counselor

Renaud Center
O'Fallon, MO
06.2021 - 08.2021
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Assisted with the planning and execution of daily activities for campers.
  • Promoted a supportive environment through active listening and positive reinforcement.
  • Implemented camp activities fostering physical, social, and emotional growth.

Stylist

Francesca's Boutique
Chesterfield, MO
11.2020 - 06.2021
  • Maintained current trends to understand fashion and better serve the customers' needs.
  • Supported the sales floor, cash wrap, and back of house to catalyze daily operations.
  • Assisted customers with merchandise selection, and provided personal shopping and styling.
  • I greeted customers, helped locate merchandise, and suggested selling to achieve daily sales goals.

Education

Associate of Arts - General Studies

Saint Charles Community College
Saint Peters, MO
12-2025

High School Diploma -

Francis Howell
Saint Charles, MO
05-2023

Skills

  • Team management
  • Strong leadership
  • Customer service
  • Store operations
  • Training and mentoring
  • Effective communication

Accomplishments

  • Graduated with high honor roll.
  • Currently a member of an international collegiate honor society.

Timeline

Sales Lead Keyholder

Express Factory Outlet
10.2022 - Current

Seasonal Sales Associate

Olive Tree Market Place
09.2021 - 01.2024

Summer Camp Counselor

Renaud Center
06.2021 - 08.2021

Stylist

Francesca's Boutique
11.2020 - 06.2021

Associate of Arts - General Studies

Saint Charles Community College

High School Diploma -

Francis Howell

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Milana Landa