Emma Young
Oshkosh
Summary
Dedicated shift supervisor with a strong focus on enhancing customer experiences. Proven ability to resolve complaints effectively while ensuring team collaboration and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Tampa
05.2021 - Current
- Supervised daily operations and maintained store efficiency.
- Managed inventory levels and coordinated restocking of supplies.
- Resolved customer complaints promptly to maintain satisfaction.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Server
Parm
Oshkosh
01.2024 - 11.2024
- Assisted guests with menu selections and answered food-related inquiries.
- Managed tables efficiently, balancing multiple orders and guest requests.
- Handled guest concerns proactively to enhance overall dining experience.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Busser
Mineshaft
Oshkosh
10.2020 - 04.2021
- Maintained cleanliness of dining and kitchen areas throughout shifts.
- Collaborated with kitchen staff to ensure efficient service flow.
- Communicated with team members to address customer needs quickly.
- Maintained a friendly attitude towards customers at all times.
Education
High School Diploma -
Oshkosh West High School
Oshkosh05-2022
Skills
- Customer service
- Team collaboration
- Effective communication
- Attention to detail
- Staff motivation
- Employee training
- Continuous improvement
- Team supervision
- Positive attitude
- Team motivation
Timeline
Server
Parm
01.2024 - 11.2024
Shift Supervisor
Starbucks
05.2021 - Current
Busser
Mineshaft
10.2020 - 04.2021
High School Diploma -
Oshkosh West High School