Emma Zwick
Louisville,Ohio
Summary
Dynamic customer service professional with strong problem-solving skills. Proven ability to enhance client satisfaction and foster effective communication in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Lead Toddler Teacher
JRC Learning Center
Canton, Ohio
11.2025 - Current
- Facilitated daily activities promoting social and emotional growth in children, enhancing their interpersonal skills.
- Implemented classroom management techniques that fostered engagement and learning among toddlers.
- Supervised classroom assistants, ensuring effective support in daily tasks.
- Collaborated with parents to improve communication and create strong support networks for children's development.
Cleaner
Holly Cleans LLC
Copley, OH
08.2025 - 11.2025
- Executed effective cleaning techniques for residential and commercial spaces.
- Oversaw cleaning supplies and equipment management, prioritizing safety and operational efficiency.
- Structured work areas to enhance tidiness and support productivity.
- Collaborated with team members to meet deadlines for large cleaning projects.
Lead Customer Service Representative
David's Bridal
Canton, Ohio
08.2024 - 07.2025
- Trained new team members on customer service protocols, improving service consistency and customer satisfaction.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Guided customers in selecting bridal gowns and accessories tailored to individual preferences, enhancing personal shopping experiences.
- Coordinated fitting appointments to improve overall client experiences.
- Maintained showroom organization and visual merchandising standards for optimal presentation.
- Collaborated with sales team to develop product knowledge initiatives, leading to increased sales effectiveness.
Host
Table Six Kitchen Bar
Canton, Ohio
12.2023 - 05.2024
- Greeted and seated guests promptly to establish a welcoming atmosphere.
- Managed reservations through restaurant booking system, ensuring smooth guest flow.
- Coordinated with waitstaff to meet guest needs and optimize table assignments.
- Maintained cleanliness of host area to enhance overall guest experience.
- Communicated effectively with kitchen staff regarding guest orders and preferences.
- Addressed guest inquiries and resolved complaints to maintain high satisfaction levels.
Host
Samantha's Restaurant
Louisville, Ohio
08.2023 - 12.2023
- Greeted and seated guests promptly, fostering a welcoming atmosphere.
- Coordinated guest needs and table assignments to streamline waitstaff service.
- Organized dining room layout to maximize seating capacity during peak hours.
- Maintained cleanliness of host area to enhance overall guest experience.
- Ensured a tidy lobby area to create a welcoming environment. by wiping down tables and chairs regularly.
- Collaborated with team members to facilitate efficient daily restaurant operations.
Education
High School Diploma -
Louisville High School
Louisville, OH05-2025
Skills
- Team management
- Effective communication
- Customer service
- Product knowledge
- Time management
- Adaptability
- Problem solving
- Conflict resolution
Timeline
Lead Toddler Teacher
JRC Learning Center
11.2025 - Current
Cleaner
Holly Cleans LLC
08.2025 - 11.2025
Lead Customer Service Representative
David's Bridal
08.2024 - 07.2025
Host
Table Six Kitchen Bar
12.2023 - 05.2024
Host
Samantha's Restaurant
08.2023 - 12.2023
High School Diploma -
Louisville High School