Emma Claire Young
Aurora,CO
Summary
Accomplished Shift Lead at Kwench CO, adept in complaint resolution and management, demonstrated exceptional ability to foster customer satisfaction and maintain operational efficiency. Also leveraged strong communication and multitasking skills to ensure safety and positive environments among children, while also being used to train staff and streamline processes, ensuring safety and service standards were surpassed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Family Nanny
Independent
06.2022 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Shift Lead
Kwench CO
05.2022 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2024
Skills
- Complaint Resolution
- Delegation
- Attentiveness
- Multitasking
- Problem-solving
- Red Cross Safety Certified
- Management
- Communication
Languages
French
Full Professional
Certification
- First Aid and CPR Certified, Red Cross - 2017, 2021
Timeline
Family Nanny
Independent
06.2022 - Current
Shift Lead
Kwench CO
05.2022 - 10.2023
High School Diploma -
Cherokee Trail High School
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