Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yaritza Barrera

E
Elgin,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Family Nanny

Shannon Farrens
Wayne, IL
01.2010 - 01.2017
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
  • Organized different types of activities to enhance physical and intellectual development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.

Scrubco Cleaning

Shannon Farrens
Wayne, IL
01.2012 - 10.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Tutoring

Victoria Ruiz
Lake in The Hills, IL
01.2016 - 06.2016
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Designed or used assessments to monitor student learning outcomes.
  • Developed curriculum and lesson plans to achieve objectives of each course.
  • Organized and allocated resources required to meet needs of Fabian.

Education

High School Diploma -

Elgin High School
Elgin, IL
08.2010 - 05.2013

Associate of Arts -

Elgin Community College
Elgin, IL
08.2019 - Current

Skills

Complaint resolution

undefined

Timeline

Associate of Arts -

Elgin Community College
08.2019 - Current

Tutoring

Victoria Ruiz
01.2016 - 06.2016

Scrubco Cleaning

Shannon Farrens
01.2012 - 10.2016

High School Diploma -

Elgin High School
08.2010 - 05.2013

Family Nanny

Shannon Farrens
01.2010 - 01.2017

Similar Profiles

CREATE PROFILE
Yaritza BarreraE