EMMACULATE TSHEGOFATSO MORE
Clayville
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Boca West Country Club
10.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
CALL CENTRE AGENT
Altron Bytes People Solutions/ISON Xperiences
01.2017 - Current
- Assisting customers with sim swap
- Working closely with the team with competitions
- Assisting customers with port-in/out
- Assisting customers with the balance and recharge
- Doing admin work, sending emails, tracking orders and assisting with refund
Server
Pinebrook Golf & Country Club
05.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Boca West Country Club
10.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
RECEPTIONIST
The Farm Inn Country Hotel & Wildlife Sanctuary
08.2015 - 09.2015
- Answering calls, bookings
- Checking-in and out customers, welcoming the guest in the hotel
- Making payments, closing the bookings
- Resolving problems regarding customers
Dominos Pizza Store
09.2014 - 04.2015
- Daily cash transactions, customer interaction; purchase, returns & complaints
- Store housekeeping, Taking Orders
- Transaction capturing and Receipt Filing
- Making the orders and deliver them
Education
CERTIFICATE - HOSPITALITY
THE INTERNATIONAL HOTEL SCHOOL
01.2011
Skills
- MICROSOFT (WORD, POWERPOINT, EXCEL, ACCESS, OUTLOOK)
- ABILITY TO WORK AUTONOMOUSLY (INDEPENDENTLY)
- ABILITY TO SOLVE COMPLEX PROBLEMS
- TEAM PLAYER
- COMMUNICATION SKILLS (VERBAL AND WRITTEN)
- RESULT/GOAL ORIENTED
- EAGER AND READY TO LEARN
- ABILITY TO ADAPT
Accomplishments
- Collaborated with team of 20 in the development of Catering job.
- Resolved product issue through consumer testing.
Skillsandcompetence
- Microsoft (Word, PowerPoint, Excel, Access, Outlook)
- Ability to work autonomously (independently)
- Ability to solve complex problems
- Team player
- Communication skills (verbal and written)
- Result/goal oriented
- Eager and ready to learn
- Ability to adapt
Personal Information
- ID Number: 920909 0327 089
- Health Status: Good
- Date of Birth: 09/09/92
- Gender: Female
- Nationality: South African
- Marital Status: Single
Languages
English
Timeline
Server
Boca West Country Club
10.2024 - Current
Server
Pinebrook Golf & Country Club
05.2024 - 10.2024
Server
Boca West Country Club
10.2023 - 05.2024
CALL CENTRE AGENT
Altron Bytes People Solutions/ISON Xperiences
01.2017 - Current
RECEPTIONIST
The Farm Inn Country Hotel & Wildlife Sanctuary
08.2015 - 09.2015
Dominos Pizza Store
09.2014 - 04.2015
CERTIFICATE - HOSPITALITY
THE INTERNATIONAL HOTEL SCHOOL
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