Hi, I’m
Emma Jones
Loveland,CO
Summary
Driven professional demonstrates meticulous attention to detail and a compassionate approach, ensuring high-quality service and efficiency.
Overview
2
years of professional experience
Work History
Foothills Animal ShelterGolden, CO
Shelter Services Specialist
07.2023 - 07.2024
Job overview
- Streamlined exceptional customer service across all shelter programs in timely efficient manner.
- Served as compassionate partner to patrons making choices to adopt, relinquish or those seeking end of life services.
- Directed over 100 phone calls, emails, SMS communications and payments daily.
- Adhered to detailed instructions, guidelines and specifications within shelter protocol.
Golden Pond Retirement CommunityGolden, CO
CNA
12.2022 - 04.2023
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Managed 15 residents with Alzheimer's department per shift.
Education
Arvada West High SchoolArvada, CO
High School Diploma
05.2023
University Overview
- CPR Certified
- Stop The Bleed Certified
- First Aid Certified
Skills
- Attention to Detail
- Excellent Communication
- Client rapport
- Records Management
- Organizational Skills
- Strong Work Ethic
- Tech-Savvy
- Task Prioritization
Certification
- CNA - Certified Nursing Assistant - 2023
- Fear Free Certification Training - 2023
- First Aid Certified - 2023
- Stop The Bleed Certified - 2023
- CPR Certified - 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shelter Services Specialist
Foothills Animal Shelter
07.2023 - 07.2024
CNA
Golden Pond Retirement Community
12.2022 - 04.2023
Arvada West High School
High School Diploma