Emmalani Mika
Las Vegas,NV
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Housekeeping Supervisor
Excalibur Hotel & Casino
Las Vegas, NV
06.2015 - Current
- Trained and developed housekeeping staff to enhance service quality and operational efficiency.
- Coordinated housekeeping schedules to ensure adequate coverage during peak periods.
- Conducted safety compliance audits to ensure adherence to health and safety regulations.
- Implemented inventory control systems for cleaning supplies and equipment to reduce costs.
- Facilitated regular staff meetings to communicate updates and foster teamwork.
- Managed special cleaning projects, including deep cleans and post-event cleanups.
- Ensured quality assurance protocols were met in all guest room inspections.
- Resolved conflicts among staff to maintain a positive working environment.
- Created detailed reports on housekeeping operations for management review.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Status Board Operator
Excalibur Hotel & Casino
Las Vegas, NV
06.2015 - 12.2022
- Monitored system performance to ensure optimal functionality and timely updates.
- Coordinated schedules for system maintenance and troubleshooting activities.
- Generated detailed reports on system usage and operational efficiency.
- Collaborated with various departments to address and resolve operational issues.
- Provided training to new staff on status board operations and best practices.
- Executed data entry tasks accurately to maintain up-to-date system information.
- Facilitated communication between teams to enhance operational workflows.
- Responded quickly and efficiently to customer inquiries concerning operations of system.
- Provided technical support to other departments related to status board operations.
Amazon Shopper
Amazon
Las Vegas, Nv
09.2020 - 01.2021
- Conducted market research to identify popular products and trends among customers.
- Managed inventory levels efficiently to ensure product availability and reduce stockouts.
- Processed customer orders swiftly to meet delivery expectations and enhance satisfaction.
Education
Wai’anae High School
Waianae, NvSkills
- Training and development
- Quality assurance
- Inventory management
- Safety compliance
- Customer service
- Operational efficiency
- Team collaboration
- Conflict resolution
- Time management
- Cleaning protocols
- Detailed inspections
- Operational efficiency analysis
- Maintenance coordination
- Team building
- Supply inventory management
- Inventory control
- Staff training and development
- Adaptability
- Complaints handling
- Training and mentoring
Timeline
Amazon Shopper
Amazon
09.2020 - 01.2021
Housekeeping Supervisor
Excalibur Hotel & Casino
06.2015 - Current
Status Board Operator
Excalibur Hotel & Casino
06.2015 - 12.2022
Wai’anae High School