Summary
Overview
Work History
Education
Skills
Timeline
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Emmalee Eddy

Utica,NY

Summary

Adept at enhancing customer satisfaction, I excelled in a fast-paced environment at Price Chopper by leveraging strong customer service and payment collection skills. Achieved and surpassed service goals through effective problem-solving and relationship management, fostering customer loyalty and promoting positive shopping experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Price Chopper
09.2020 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

High School Diploma -

Thomas R Proctor
Utica, NY
06.2023

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Product Knowledge
  • Refund handling
  • Customer inquiries
  • Payment Collection
  • Merchandise Restocking
  • Up-selling techniques

Timeline

Customer Service Cashier

Price Chopper
09.2020 - Current

High School Diploma -

Thomas R Proctor

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