Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Cortney Brooks

Cortney Brooks

Saint Augustine,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Associate

Wawa
Saint Augustine, FL
09.2023 - Current
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Ensured the cleanliness and tidiness of the store.
  • Organized store displays to ensure maximum visibility of products.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Processed returns and exchanges according to company policy.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Night Shift Manager

Taco Bell
Saint Augustine, FL
10.2022 - 08.2023
  • Covered switchboard and answered calls from guests and upper management.
  • Provided information services to guests regarding promotions, pricing and reservations.
  • Oversaw general upkeep of public areas and restrooms.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Oversaw night audit function and preparation of daily financial reports.
  • Promoted products, increasing customer base and market share.
  • Assigned tasks based on operational needs and individual strengths.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
  • Produced nightly audit reports and updates to maintain accurate business records.
  • Reviewed register count and bank deposits for proper amounts of currency.

Associate

Gate
Saint Augustine, FL
09.2021 - 08.2022
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Trained new associates on store operations, policies, and procedures.
  • Performed cash register functions accurately and efficiently.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.

Night Shift Manager

Wendys
Saint Augustine, FL
01.2020 - 09.2021
  • Absolutely worst management I've ever seen
  • Had at least 6 managers come and go already
  • Every night we expect to have cars wrapped around the restaurant at least twice before we can relax and clean up the store.
  • Managed the night shift operations and ensured compliance with safety regulations.
  • Supervised the team to ensure customer service standards were met.
  • Organized and delegated tasks to staff members in accordance with their skills and abilities.
  • Ensured all areas of the store were properly staffed during night shifts.
  • Provided support and guidance to new hires, as well as existing staff members.
  • Monitored employee attendance records, ensuring accuracy of data entered into system.
  • Resolved customer inquiries promptly and efficiently during peak hours of operation.
  • Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
  • Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action.
  • Conducted regular audits of cash registers to verify accuracy of transactions at close of business each day.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Produced nightly audit reports and updates to maintain accurate business records.

Kitchen Hand

The Lodge and Club
Nocatee, FL
03.2019 - 12.2019
  • I was a full time dishwasher
  • No complaints.
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Disposed of garbage according to health regulations.
  • Operated dishwashers to sanitize dishes and silverware.
  • Maintained a neat work station throughout shift hours.
  • Followed all health code guidelines when handling food items.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.

Warehouse Associate

Amazon
Jacksonville, FL
10.2018 - 02.2019
  • I was pregnant during my time with Amazon so things were far more difficult than a regular day at work
  • 10 hours of standing on feet that weren't used to the new weight in the first place
  • It was a great job though and I'll never regret it.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Packed goods for shipment in accordance with customer instructions.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Handled hazardous materials safely following prescribed regulations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Education

High School - Culinary Arts

Orange Park High School
05.2016

Skills

  • Customer Service
  • Product Display
  • POS Systems
  • Team Collaboration
  • POS System Operation
  • Inventory Control
  • Team Leadership
  • Organization
  • Cash Handling
  • Retail Merchandising
  • Product Knowledge
  • Speech Clarity
  • Honest and Dependable
  • Creative Thinking
  • Merchandise Receiving and Handling
  • Excellent Written and Verbal Communication
  • Cash Drawer Management
  • Ability to Lift 40 Pounds
  • Damaged Goods Returns
  • Friendly and Helpful
  • Inventory and Stocking
  • Adaptable and Flexible
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Register Opening and Closing
  • Basic Mathematics
  • Exceeding Customer Expectations

Certification

ServSafe Certified

Hobbies and Interests

I love art, music, and cooking. I love leaving work with the feeling of knowing that I put all of my effort in as well as utilizing my capabilities to the fullest.

Timeline

Store Associate

Wawa
09.2023 - Current

Night Shift Manager

Taco Bell
10.2022 - 08.2023

Associate

Gate
09.2021 - 08.2022

Night Shift Manager

Wendys
01.2020 - 09.2021

Kitchen Hand

The Lodge and Club
03.2019 - 12.2019

Warehouse Associate

Amazon
10.2018 - 02.2019

High School - Culinary Arts

Orange Park High School

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Cortney Brooks