Summary
Overview
Work History
Education
Skills
Timeline

EmmaLee Johnson

Stoneville,NC

Summary

Dedicated professional with a proven track record of exceeding employer expectations, notably with the Brock family and bakery, by delivering top-notch cleaning services and exceptional customer service. Not only skilled in cleaning and organizing, but also with a talent for creating nurturing environments for children. Successfully achieved client satisfaction through efficient time management and a patient, creative approach.

Overview

9
9
years of professional experience

Work History

House Cleaner

Ann Cranford
03.2024 - Current
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Bakery Cashier

Krystle Destafino
09.2022 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
  • Handled customer inquiries, complaints, orders and cancellations professionally and effectively.
  • Inventory management by conducting regular stock checks and updating records accordingly.
  • Store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
  • Supported other staff members during busy times by assisting with cleaning tasks or restocking as needed.
  • Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
  • Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.

Private House Cleaner

Brock Family
10.2015 - Current
  • Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
  • Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
  • Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
  • Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
  • Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
  • Preserved the longevity of delicate surfaces with careful cleaning techniques and appropriate product selections.
  • Effectively managed time-sensitive projects like move-in/move-out cleanings that required quick turnaround times without sacrificing quality results.
  • Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
  • Revitalized home environments for clients through attentive care and maintenance of indoor spaces, contributing to overall well-being and comfort.
  • Promoted a healthy living environment for clients through meticulous sanitation practices and proper waste disposal methods.
  • Reduced allergens in homes by focusing on deep-cleaning carpets, upholstery, and other surfaces.
  • Increased overall home organization for clients through systematic decluttering strategies and customized storage solutions.
  • Continuously researched new cleaning tools, products, and techniques to stay up-to-date on industry trends and best practices.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Washed and put away kitchen dishes, utensils and glassware.

Chick-fil-A Team Member

JaQuinn Fox
08.2021 - 01.2022
  • Taking orders carefully and efficiently.
  • Food and drink handling.
  • Carrying bagged food to cars in drive-through and parked.
  • Cleaning thoroughly throughout the day.

Private Nanny

Amy Martin
08.2017 - 04.2020
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, read books, engaged in video games with the older child.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.

Education

High School Diploma -

Jessie David Christian Academy (homeschool), Stoneville, NC
05.2022

Skills

  • Customer Service
  • Cleaning and sanitization
  • Organizing
  • Baking
  • Child care
  • Problem solving
  • Critical thinking
  • Efficient time management
  • Patience
  • Wood working
  • Active listening
  • Attention to detail
  • Flexibility
  • Creativity

Timeline

House Cleaner - Ann Cranford
03.2024 - Current
Bakery Cashier - Krystle Destafino
09.2022 - Current
Chick-fil-A Team Member - JaQuinn Fox
08.2021 - 01.2022
Private Nanny - Amy Martin
08.2017 - 04.2020
Private House Cleaner - Brock Family
10.2015 - Current
Jessie David Christian Academy (homeschool) - High School Diploma ,
EmmaLee Johnson