Emmalee Sclease
Mesa,AZ
Summary
Dynamic leader with proven expertise in staff management and complex problem-solving, honed at As You Wish Pottery and City Of Mesa. Excelled in enhancing team efficiency, reducing turnover by fostering a positive environment, and implementing customer service policies to boost satisfaction. Skilled in adaptive recreation and verbal communication, achieving significant improvements in team performance and customer engagement. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Supervisor
As You Wish Pottery
02.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Gathered, organized and input information into digital database.
- Handled customer inquiries and suggestions courteously and professionally.
Recreation Aide
City Of Mesa
04.2022 - Current
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Supported children's development by encouraging teamwork and understanding of others.
- Delivered recreational programs to meet needs and preferences of a diverse population.
- Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
- Observed and monitored children's activities.
- Coached adaptive sports teams while highlighting the individual abilities of athletes
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2023
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Reliability and punctuality
- Special needs education
- Adaptive Recreation Proficiency
- Resourceful
- Customer Service
- Strong Problem Solver
- Verbal Communication
Languages
American Sign Language
Limited Working
Timeline
Supervisor
As You Wish Pottery
02.2023 - Current
Recreation Aide
City Of Mesa
04.2022 - Current
High School Diploma -
Red Mountain High School
Similar Profiles
Kacey DodsonKacey Dodson
Sales Associate at As You Wish PotterySales Associate at As You Wish Pottery
Debra DownsDebra Downs
Customer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West ElmCustomer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
JOSHUA PLACERJOSHUA PLACER
Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools