EmmaLee Viers
Shreveport,LA
Summary
Achieved recognition through multiple years of competition in Future Business Leaders of America at state level. Graduated high school with an associate degree, demonstrating commitment to education and leadership development.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
Shreveport, LA
10.2025 - Current
- Coordinated customer feedback initiatives to enhance service delivery and client satisfaction.
- Developed and maintained knowledge base for customer inquiries, improving response accuracy.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Assigned tasks to associates according to urgency and priority levels
Body Piercer
Skinworks Tattoo Shop
Bossier City, LA
01.2024 - 10.2025
- Delivered exceptional customer service to enhance client satisfaction.
- Managed incoming phone calls to ensure prompt and professional communication.
- Operated cash register and processed transactions using Visa machine. Assisted customers with payment inquiries and transaction issues. Maintained accurate cash handling procedures.
- Ensured maintenance of cleanliness standards across all facilities.
Cashier/Customer Service
Raising Cane's
Natchitoches, LA
11.2022 - 09.2023
Education
Associate's degree - General Studies
Bossier Parish Community College
Bossier City, LA05.2023
Skills
- Executed cash handling procedures to ensure accurate financial transactions
- Demonstrated effective communication skills to facilitate collaboration and information exchange
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed problem-solving strategies to identify and resolve operational challenges
- Facilitated comprehensive understanding of mathematical concepts and principles
- Optimized scheduling and prioritization of tasks to enhance productivity
Timeline
Customer Experience Coordinator
TJX Companies
10.2025 - Current
Body Piercer
Skinworks Tattoo Shop
01.2024 - 10.2025
Cashier/Customer Service
Raising Cane's
11.2022 - 09.2023
Associate's degree - General Studies
Bossier Parish Community College