Lajuane Clark
Menifee,CA
Summary
Proficient in managing front-end operations, resolving customer issues, and supervising cashier teams in fast-paced settings while ensuring transaction accuracy and effective client communication.
Achieved improved patient care processes through effective coordination of clinical operations. Enhanced workflow and compliance by implementing strong communication and detailed record-keeping practices. Strengthened team collaboration and adaptability in dynamic healthcare settings.
Overview
14
14
years of professional experience
Work History
Clinical Coordinator II
AmFm Healthcare
Fallbrook, CA
07.2025 - Current
- Enabled direct support by assisting clients with daily activities to enhance structure and nurture development.
- Facilitated safe transportation of clients to scheduled activities and medical appointments.
- Directed medication self-administration processes in partnership with nursing team.
- Managed cleanliness and organization of residential facilities to ensure a safe and welcoming environment.
- Assisted in organizing recovery-focused group sessions. Supported team members in achieving session goals. Documented participant feedback and outcomes for future reference.
- Assisted teams in implementing safety protocols during emergencies. Supported participation in safety drills to improve readiness. Aided in crisis response efforts as needed.
Customer Service Supervisor
Walmart
Perris, CA
03.2022 - 12.2025
- Supervise front-end operations; delegate tasks to 15+ cashiers to ensure customer service and register coverage.
- Manage bill payments, check cashing, and money orders; ensure accuracy across financial services including Western Union.
- Resolve customer concerns involving refunds, exchanges, and delays using clear communication and policy knowledge.
- Maintain accurate records of high-volume cash transactions and coordinate with management for discrepancy resolution.
- Oversee loading and unloading of funds on gift and reloadable cards, following company protocols for payment security.
- Support service quality improvement by reviewing customer feedback and implementing procedural updates at the front end.
Cashier / Customer Service Assistant
Pechanga Resort Casino
Temecula, CA
01.2012 - 05.2020
- Processed guest transactions across cash, credit, and reward systems, ensuring compliance with financial accuracy standards.
- Handled age-restricted sales by verifying identification and enforcing compliance with tobacco and alcohol policies.
- Performed drawer reconciliation at shift start and close, promptly identifying and correcting transaction discrepancies.
- Maintained merchandise presentation through frequent restocking, organization, and cleanliness of retail displays.
- Provided frontline assistance to high volumes of guests, delivering courteous service and responding to immediate needs.
- Operated POS systems and communicated promotional details to enhance guest engagement and upsell opportunities.
Education
Bachelor of Arts - Sociology
California State University San Marcos
05.2025
Associate of Arts - Humanities & Communication
Mt. San Jacinto College
San Jacinto, CA05.2021
Associate of Arts - Social & Behavioral Science
Mt. San Jacinto College
San Jacinto, CA05.2020
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Oversaw transaction management processes to ensure accuracy and compliance
- Ensured financial accuracy through meticulous data verification and reconciliation processes
- Executed refund processing procedures to ensure timely customer reimbursements
- Executed efficient call handling procedures to ensure prompt customer service
- Executed cash handling procedures to ensure accurate financial transactions
- Facilitated conflict resolution processes to enhance team collaboration
- Assisted customers with money transfers and payment services Supported team members in resolving customer inquiries and issues Maintained accurate records of transactions and customer interactions
- Executed accurate data entry processes to ensure information integrity
- Processed payments efficiently to support daily operations Assisted customers with payment inquiries and issues Maintained accurate records of transactions and reconciliations
- Oversaw POS operations to ensure seamless transaction processing
- Facilitated seamless workflow coordination among cross-functional teams
- Processed bills accurately and efficiently to support timely payments Assisted in maintaining organized records of transactions to facilitate audits Collaborated with team members to resolve discrepancies in billing statements
- Executed verification checks to ensure data accuracy and integrity
- Oversaw team operations to ensure efficient workflow and productivity
- Facilitated effective complaint resolution processes to enhance customer satisfaction
- Oversaw clinical documentation processes to ensure compliance with healthcare regulations
- Safeguarded patient confidentiality through strict adherence to privacy protocols
CORE COMPETENCIES
- Customer Issue Resolution: Responded to and resolved customer concerns related to transactions, services, and payments, ensuring a positive experience in fast-paced environments.
- Front-End Operations: Oversaw cashier station activities, monitored service efficiency, and maintained orderly customer flow at high-volume retail locations.
- Service Workflow Optimization: Supported improvements to daily service operations by identifying process bottlenecks and recommending more efficient cashier and customer handling procedures.
- Escalation Management Support: Handled sensitive customer complaints, refunds, and unresolved inquiries by escalating to appropriate departments and ensuring timely follow-up.
- Team Task Delegation: Assigned cashier responsibilities and shift duties, supporting service continuity and balanced workload distribution across front-end teams.
Timeline
Clinical Coordinator II
AmFm Healthcare
07.2025 - Current
Customer Service Supervisor
Walmart
03.2022 - 12.2025
Cashier / Customer Service Assistant
Pechanga Resort Casino
01.2012 - 05.2020
Bachelor of Arts - Sociology
California State University San Marcos
Associate of Arts - Humanities & Communication
Mt. San Jacinto College
Associate of Arts - Social & Behavioral Science
Mt. San Jacinto College