EMMALEI MATHERS
Portland,OR
Summary
Positive, upbeat individual brings more than 11 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Loyal Legion Beer Hall
2021.06 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Lead
Dutch Bros. Coffee
2014.08 - Current
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Trained new employees
Accounting Administrative Assistant
Nike INC.
2012.11 - 2017.11
- Liaised with internal departments to enforce accounting best practices and timely correction of errors
- Counted cash tills every morning/night
- Generated monthly and quarterly financial reports to inform senior management and sales department
Social Media Lead
Urban Outfitters
2015.11 - 2017.02
- Improved short- and long-term digital marketing strategies
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities
- Developed and implemented strategic, social media marketing plan
Education
Full Cosmetology -
Aveda Institute Portland
Portland, OR01.2020
Accounting -
University Of Kansas
Lawrence, KS05.2014
Skills
- Experience in leadership
- Time management
- Active listening
- Reliable and trustworthy
- Critical thinking
- Ability to analyze reports
- Money Handling
- Customer Relations
- Product and service knowledge
Timeline
Assistant Manager
Loyal Legion Beer Hall
2021.06 - Current
Social Media Lead
Urban Outfitters
2015.11 - 2017.02
Shift Lead
Dutch Bros. Coffee
2014.08 - Current
Accounting Administrative Assistant
Nike INC.
2012.11 - 2017.11
Full Cosmetology -
Aveda Institute Portland
Accounting -
University Of Kansas
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