Emmalie Markham
Hutto,TX
Summary
Detail-oriented professional with a strong background in operations and team management. Known for enhancing customer experiences through effective training and problem resolution, contributing to a positive work environment and operational efficiency.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Georgetown, TX
02.2023 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on beverage preparation and customer interaction standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Housekeeper
Care.com
Georgetown, TX
01.2021 - 04.2022
- Maintained cleanliness and organization of residential spaces to enhance living environments.
- Utilized effective cleaning techniques and products to ensure high standards of sanitation.
- Assisted clients with laundry services, ensuring timely completion of tasks.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
Server
Chili's Bar and Grill
Georgetown, TX
07.2017 - 06.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery in fast-paced dining environment.
- Trained new staff on menu offerings, service protocols, and operating procedures.
- Collaborated with kitchen team to streamline food preparation and enhance service efficiency.
- Resolved guest complaints effectively, turning negative experiences into positive outcomes.
- Monitored dining area for cleanliness and organization, adhering to health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Youth Fitness Coach
YES! Youth Fitness + Sports Performance
Austin, TX
05.2016 - 06.2017
- Designed personalized fitness programs to enhance client performance and meet individual goals.
- Conducted regular assessments to track client progress and adjust training strategies accordingly.
- Led group fitness classes, fostering a motivating and engaging environment for participants.
- Provided nutrition guidance to clients, promoting healthy lifestyle choices alongside fitness routines.
- Implemented new training techniques, resulting in improved client satisfaction and retention rates.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
Education
High School Diploma -
Homeschool
Georgetown, TXSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Continuous improvement
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
02.2023 - Current
Housekeeper
Care.com
01.2021 - 04.2022
Server
Chili's Bar and Grill
07.2017 - 06.2018
Youth Fitness Coach
YES! Youth Fitness + Sports Performance
05.2016 - 06.2017
High School Diploma -
Homeschool