Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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EMMA LILIU'OKALANI MARPLE

EMMA LILIU'OKALANI MARPLE

Las Vegas,NV

Summary

A service industry professional with 4+ years of experience in customer service and hospitality roles. Demonstrated ability to interact with customers, promote sales, and ensure customer satisfaction. Skilled in preparing and serving drinks and food and maintaining registers. Proven track record of career growth, having moved up in previous company three times within a year. Known for being attentive to details, creative, and resourceful. I am ready to bring my expertise and dedication to a new role in the service industry.

I was born and raised in Honolulu, Hawaii, so I have a tremendous passion for diversity and meeting new people. I am seeking a challenging position in the service industry where I can leverage my skills and contribute to a team-oriented and customer-centric environment.

Overview

5
5
years of professional experience

Work History

Cocktail Server/Hostess/Busser/Food Runner

Kassi Beach House
11.2021 - Current
  • Providing exceptional customer service to ensure a memorable dining experience for every guest, while consistently adhering to company standards and policies
  • Collaborate with the kitchen staff to ensure timely delivery of food and beverages to guests, maintaining a smooth flow of service
  • Assisting with special events and private parties, ensuring excellent service and smooth operations
  • Maintaining a positive and welcoming demeanor to create a warm and friendly atmosphere for guests.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Server/Barista

LVAC Juice Bar
05.2019 - 10.2021
  • Interacted with customers while taking orders promoting sales and encouraging returning customers
  • Prepared and served drinks and food to customers while maintaining the registers
  • Assisted in managing the juice bar as an Assistant Manager
  • Worked as a Server, Barista, and Cook at LVAC Juice Bar in the Health/Fitness market
  • Collaborate with the marketing team to develop promotional campaigns for the juice bar, including special offers, discounts, and loyalty programs, to attract new customers and increase sales
  • Create personalized juice and smoothie recommendations for customers based on their specific health goals and dietary restrictions
  • Maintain a clean and sanitary work area to ensure the health and safety of customers and staff.

Lifeguard/Pool Attendant

WYNN
03.2021 - 08.2021
  • Provide excellent customer service by actively engaging with guests and addressing their needs and concerns in a professional and friendly manner
  • Ensure the safety of all guests by actively monitoring the pool area and responding quickly to any potential risks or emergencies
  • Coordinate and supervise poolside activities and events for a high volume environment to enhance guest experience and create a fun and engaging atmosphere.

Education

Bachelors of Psychology - Psychology

University of Nevada-Las Vegas
Las Vegas, NV
06.2024

Skills

  • Customer engagement
  • Attention to detail
  • Resourcefulness
  • Creativity
  • Food preparation
  • Hospitality
  • Marketing campaigns
  • Cash Handling
  • Handling large groups
  • Alcohol awareness
  • Familiarity with POS systems
  • High-volume dining
  • Speed and Efficiency
  • Menu Memorization

Personal Information

  • Age: 22
  • Nationality: English

References

  • Mark Childers, KASSI BEACH HOUSE, WISH YOU WERE HERE GROUP, mark@kassibeach.com, +1 (949) 945-3660
  • Shannon Luzaich, KASSI BEACH HOUSE, WISH YOU WERE HERE GROUP, Shannon@kassibeach.com, 7022058890

Timeline

Cocktail Server/Hostess/Busser/Food Runner

Kassi Beach House
11.2021 - Current

Lifeguard/Pool Attendant

WYNN
03.2021 - 08.2021

Server/Barista

LVAC Juice Bar
05.2019 - 10.2021

Bachelors of Psychology - Psychology

University of Nevada-Las Vegas

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EMMA LILIU'OKALANI MARPLE