Emmalyn Burke
Somerville
Summary
Registered Behavior Technician (RBT) and mentor with experience implementing individualized ABA treatment plans while guiding and supporting new technicians in clinical settings. Skilled in behavior intervention, data collection, and adapting strategies to meet diverse client needs. Recognized for strong communication, leadership, and the ability to build rapport with clients, families, and team members to drive meaningful progress and maintain high-quality care.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
Miamisburg
11.2025 - Current
- Implemented individualized treatment plans for children with autism spectrum disorders.
- Collaborated with therapists to develop effective behavioral strategies and interventions.
- Monitored client progress and reported observations to the clinical team regularly.
- Maintained accurate documentation of sessions, ensuring compliance with regulatory standards.
Patient Service Specialist
Kettering Health Medical Center
Lebanon
10.2023 - 11.2025
- Ensured accuracy in all financial exchanges.
- Built relationships with patients to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Responded to patient inquiries regarding account status.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Educated patients on available payment plans and financial assistance options.
- Maintained strict confidentiality when dealing with sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
Server
Olive Garden
Miamisburg, OH
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Tj Chumps
Miamisburg, OH
02.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales
Panera Bread
Miamisburg, OH
09.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
Education
Associates - Psychology
Sinclair Community College
Dayton, OH 08.2024 - 04.2026
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Professionalism and Ethics
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Patient Registration
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
- Collaboration with professionals
- Data collection and analysis
- Behavior intervention plans
- Behavior modification techniques
Certification
- First Aid/CPR
- Registered Behavior Technician (RBT)
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
11.2025 - Current
Associates - Psychology
Sinclair Community College
08.2024 - 04.2026
Patient Service Specialist
Kettering Health Medical Center
10.2023 - 11.2025
Server
Olive Garden
04.2023 - 09.2023
Host
Tj Chumps
02.2021 - 08.2022
Sales
Panera Bread
09.2019 - 06.2020