Emmalyn Burke
Middletown ,United States
Summary
Proven Patient Service Specialist with a track record of enhancing customer satisfaction and streamlining operations at Kettering Health Medical Center. Skilled in Healthcare Systems Knowledge and excelling in customer service, demonstrated through effective problem-solving and relationship building. Achieved significant improvements in patient registration efficiency and service quality, contributing to a positive and efficient healthcare environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Kettering Health Medical Center
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
Server
Olive Garden
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Tj Chumps
02.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales
Panera Bread
09.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
Education
Associates - Psychology
Sinclair Community College
Dayton, OHMiami Valley Career Technology Center
Clayton, OH05.2022
Miamisburg High School
Miamisburg, OH05.2022
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- HIPAA Compliance
- Customer Service
- Patient Registration
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
Certification
OSHA
Timeline
Patient Service Specialist
Kettering Health Medical Center
10.2023 - Current
Server
Olive Garden
04.2023 - 09.2023
Host
Tj Chumps
02.2021 - 08.2022
Sales
Panera Bread
09.2019 - 06.2020
OSHA
Associates - Psychology
Sinclair Community College
Miami Valley Career Technology Center
Miamisburg High School
Similar Profiles
Jeanine HuffmanJeanine Huffman
Front Office Specialist at Kettering Health Medical Group, Centerville Health CenterFront Office Specialist at Kettering Health Medical Group, Centerville Health Center
Mallori HinkleMallori Hinkle
Patient Access Representative/ Trainer at Kettering Health Network- Soin Medical CenterPatient Access Representative/ Trainer at Kettering Health Network- Soin Medical Center
Shelby BlackShelby Black
Certified Medical Assistant at Kettering Health Medical Group- Womens HealthCertified Medical Assistant at Kettering Health Medical Group- Womens Health