Detail-oriented Front Office Specialist knowledgeable about medical office standards, procedures and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering 10 years of experience in multiple roles with proven success in patient and practice care. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Hi, I’m
Jeanine Huffman
Healthcare
Fairborn,OH
Summary
Overview
12
years of professional experience
9
years of post-secondary education
Work History
Kettering Health Medical Group, Centerville Health Center, Carterville, OH
Front Office Specialist
2013.09 - Current (11 years)
Job overview
- Schedule management for 8 providers
- Initial point of contact in patient care
- Responsible for all patient registration and multi-line phone system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Responded to inquiries from callers seeking information
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information
- Reviewed and updated customer information in database for accuracy
- Developed and implemented office policies to enhance efficiency in operations
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies
- Scheduled appointments, sent reminders and updated master calendar
- Greeted, registered and checked in patients
- Provided forms to fill out or update and added latest information computer system
- Determined amounts due and accepted payments
- Directed phone inquiries, answered customer questions, and scheduled appointments
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads
- Provided clerical support, addressing routine, and special requirements
- Restocked supplies and submitted purchase orders to maintain stock levels
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments
- Screened visitors and issued badges to maintain safety and security
- Maintained transaction security by verifying payment cards against identification
Alliance Physicians, Centerville, Ohio
Medical Assistant
2012.03 - 2013.02 (11 months)
Job overview
- Maintained safe, secure, and healthy work environment.
- Followed OSHA safety guidelines.
- Obtained and documented patient vitals, health history, and assisted provider with in-office procedures.
- Completed clinical procedures and gathered patient data for interpretation by physician
- Collected and documented patient medical information such as blood pressure and weight
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Verified patient insurance coverage and collected required co-payments
- Performed medical records management, including filing, organizing and scanning documents
Cirrus Consulting, Dayton, Ohio
Floating Medical Assistant
2011.05 - 2012.03 (10 months)
Job overview
- Phlebotomy and patient education
- Demonstrated blood-borne pathogens exposure control
- Maintained safe, secure, and healthy work environment at each facility.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked, and organized exam rooms and medical equipment
- Completed clinical procedures and gathered patient data for interpretation by physician
- Taught patients about medications, procedures, and care plan instructions
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Education
Wilberforce University
Bachelor’s of Science from Health and Human Services Administration
2016.06 - 2023.05 (6 years & 11 months)
University Overview
Ohio Institute of Photography And Technology Kettering, OH
Diploma In Medical Assisting from Medical Assisting
2001.04 - 2003.05 (2 years & 1 month)
University Overview
Skills
Interpersonal communicationundefined
Timeline
Wilberforce University
Bachelor’s of Science from Health and Human Services Administration
2016.06 - 2023.05 (6 years & 11 months)
Front Office Specialist
Kettering Health Medical Group, Centerville Health Center
2013.09 - Current (11 years)
Medical Assistant
Alliance Physicians
2012.03 - 2013.02 (11 months)
Floating Medical Assistant
Cirrus Consulting
2011.05 - 2012.03 (10 months)
Ohio Institute of Photography And Technology
Diploma In Medical Assisting from Medical Assisting
2001.04 - 2003.05 (2 years & 1 month)
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