Summary
Overview
Work History
Education
Skills
Timeline
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Emmanazia Chapman-Robinson

Pittsburgh,PA

Summary

Dynamic professional with a proven track record at Gwen’s Girls, excelling in youth mentorship and communication. Proficient in assisting and executing events that cultivate confidence and resilience in teenage girls. Recognized for problem-solving abilities and delivering exceptional customer service, ensuring positive experiences and lasting relationships. Committed to empowering others through active engagement and support. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

10
10
years of professional experience

Work History

Program Assistant

Gwen’s Girls
Pittsburgh , PA
2024.06 - Current
  • Strengthening and encouraging teenage girls to be confident within themselves.
  • Being that sense of guidance for the girls at all times.
  • Being there for the girls and helping them in as many aspects as possible
  • Planning and practicing for upcoming events that involve the girls performing in creative writing, spoken word events, and activities.
  • Reassuring the girls that they’ve done well, so they can feel accomplished, even during rough patches.

Sales Representative

Infinite Horizons
Pittsburgh, PA
2023.09 - 2023.11
  • Arrive at the office and practice the sales pitch with fellow employees.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Create a good pitch to get the consumers' attention.
  • Maintained accurate records of all sales and prospecting activities.
  • Developed and maintained relationships with customers to ensure repeat business.

Guest Service Representative

Hello Bistro
Pittsburgh, PA
2023.05 - 2023.08

Completed tasks given include:

  • Washing dishes for later use.
  • Cleaning surfaces for sanitation precautions.
  • Preparing lettuce for safe and sanitary consumption (rinsing and soaking properly).
  • Maintained cleanliness of lobby area throughout shift.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.

Sales Associate

Bath & Body Works
Pittsburgh, PA
2022.07 - 2023.03
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales.
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
  • Displayed good time management skills by efficiently handling multiple tasks simultaneously during busy periods.
  • Effectively communicated promotions, discounts, and special offers to customers during sales events.
  • Maintained a clean and organized work environment to enhance the shopping experience for customers.
  • Recommended customers different scents and toiletries based on their preferences.

Crew Member

Arby's
Bellvue, PA
2021.06 - 2021.08
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

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  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Resolved customer complaints in a professional manner.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.

Crew Member

Dunkin' Donuts
Pittsburgh, PA
2021.03 - 2021.05
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Resolved customer complaints in a professional manner.
  • Checked expiration dates on all products before serving them to customers.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Daycare Assistant

Child Of The King Daycare Center
Pittsburgh, PA
2018.06 - 2018.08
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Participated in professional development opportunities related to childcare best practices.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Worked collaboratively with other staff members to ensure a safe environment for all students.
  • Established routines that provided consistency for young learners resulting in better behavior management skills.

Office Assistant

Gwens Girls
Pittsburgh, PA
2017.06 - 2017.08
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.

Babysitter

Family Members
Pittsburgh, PA
2015.10 - 2015.10
  • Tailoring activities based on the individual needs of each child under care.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Assisting with meals, snacks, and bedtime routines for the children.

Education

High School Diploma -

Northside Urban Pathways CS
942 Penn Ave
06.2022

Skills

  • Teamwork
  • Youth mentorship
  • Communication skills
  • Adaptability
  • Organizing
  • Problem solving
  • Hospitality
  • Relatability
  • Listening comprehension
  • Customer service
  • Public speaking

Timeline

Program Assistant

Gwen’s Girls
2024.06 - Current

Sales Representative

Infinite Horizons
2023.09 - 2023.11

Guest Service Representative

Hello Bistro
2023.05 - 2023.08

Sales Associate

Bath & Body Works
2022.07 - 2023.03

Crew Member

Arby's
2021.06 - 2021.08

Crew Member

Dunkin' Donuts
2021.03 - 2021.05

Daycare Assistant

Child Of The King Daycare Center
2018.06 - 2018.08

Office Assistant

Gwens Girls
2017.06 - 2017.08

Babysitter

Family Members
2015.10 - 2015.10

High School Diploma -

Northside Urban Pathways CS
Emmanazia Chapman-Robinson