Emmanuel Addai
Summary
Clearance: DOD Secret Clearance
Microsoft and CompTIA certified professional with demonstrated ability to meet both company and personal goals. Experienced in providing exceptional customer service. Highly organized, self-motivated, and passionate about information technology
Overview
3
3
years of professional experience
1
1
Certification
Work History
L1 Enterprise Operations Engineer
Digitalspec
11.2022 - Current
- Active DOD Secret Clearance
- Troubleshooting IT Hardware
- Familiar with IT Service Management BMC Remedy/ Service Now
- Knowledge of Microsoft server Operating Systems and VMWare vSphere
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Improved operational efficiency by streamlining processes and implementing automation tools.
- Experience with IT or computer information systems
- Responsible for manually pinging, testing, and opening problem outages for servers that are not responding to ping
- Perform environmental checks of physical servers to ensure they are operational, including determining the appropriate temperature range
- Perform physical server reboots and virtual server reboots using VMware vSphere client
- Appropriately apply SOPs and diagnostic techniques to resolve difficult operating problems.
Data Entry Specialist
IT Renew
04.2021 - 11.2023
- Ability to perform manual task which are repetitive in nature
- Troubleshoot issues that may arise during drive processing
- Verify outdated data and make any necessary changes to records
- Accuracy and attention to detail
- Removal of virtual assets
- ISO Testing
- Proficient with computer usage, MS Office and MS Excel
- Comprehensive knowledge of internet and data entry
- Receiving Switches, Servers, and Chassis into WITS (The company's software)
- Familiar with Bios configuration
- Familiar with basic Components/Hardware-HDD/SSD/Flash/Removable storage mediaUSB/Fire Wire/Esata Ram/CPU/Motherboard/Input-Output devices
- Familiar with Teraware and sensitization of Hard drives and SSD.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Sent completed entries for evaluation and final approval.
Education
Information Technology Degree - Information Technology
MyComputerCareer.com
Raleigh, NC06.2021
Skills
- Critical Thinking
- Customer service
- Computer literacy
- Communication skills
- Microsoft excel
- Leadership
- Microsoft word
- Documentation review
- Operational Analysis
- Technical Analysis
- Cross-Functional Collaboration
Certification
- CompTIA Security+
- MTA Security Fundamentals
- MTA Networking Fundamentals
- Udemy VMware vSphere Certification
Timeline
L1 Enterprise Operations Engineer
Digitalspec
11.2022 - Current
Data Entry Specialist
IT Renew
04.2021 - 11.2023
Information Technology Degree - Information Technology
MyComputerCareer.com
Similar Profiles
Rosanne Nelson, MBA, MA, PMP, PCCRosanne Nelson, MBA, MA, PMP, PCC
Lead, Human Capital Development and Coaching at DIGITALSPECLead, Human Capital Development and Coaching at DIGITALSPEC
Fredrick BreathFredrick Breath
Level 1 Data Center Engineer at DigitalSpec EnterpriseLevel 1 Data Center Engineer at DigitalSpec Enterprise
Pritish AnandPritish Anand
Cloud Operations Engineer – L1 (Promoted to L1-2) at Thales IndiaCloud Operations Engineer – L1 (Promoted to L1-2) at Thales India