Emmanuel Arno
Washington,DC
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Worker
Catholic Charities And Community Services
2022.01 - 2023.08
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
Supervisor
Sodexo USA
2019.03 - 2023.05
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
GED -
PennForster
925 Oak St, Scranton, PA 1851506.2018
Skills
- Referrals and Networking
- Psychosocial Assessments Expertise
- Divorce and Custody Issues
- Family Reunification
- Employee Presentations
- International Law
- PCI (Payment Card Industry)
- Employee Performance Management
- Staff Discipline
- Plan Projects
- Leadership
- Complex Problem-Solving
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Supervisor,Sodexo USA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Worker
Catholic Charities And Community Services
2022.01 - 2023.08
Supervisor
Sodexo USA
2019.03 - 2023.05
GED -
PennForster
- MCAS - Microsoft Certified Application Specialist
- Certified Supervisor,Sodexo USA
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