Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Bolee

Fargo,ND

Summary

Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

Prairie St Johns Hospital
Fargo, ND
06.2023 - Current
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Maintained accurate records of patient progress and treatment plans.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.

Residential Coordinator

Fraser Ltd
Fargo, ND
05.2020 - 06.2021
  • Developed individual service plans for each resident based on their unique needs and goals.
  • Ensured that all paperwork was completed accurately according to established guidelines.
  • Worked closely with families of residents to ensure they were informed about their loved one's progress.
  • Coordinated events for the purpose of providing socialization opportunities for residents.
  • Maintained confidentiality of client information at all times according to HIPAA regulations.
  • Provided support to residents in crisis situations, advocating for their needs.

Assistant Manager

Freddy's Frozen Custard & Steakburgers
Fargo, ND
01.2019 - 04.2020
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.

Youth Care Worker

Boys and Girls Ranch
Fargo, ND
11.2010 - 12.2019
  • Facilitated group activities that promote socialization skills among youth in care.
  • Monitored the physical environment to ensure safety of clients and staff.
  • Provided crisis intervention services during times of distress or emergency situations.
  • Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
  • Encouraged positive behaviors through role modeling, mentorship, and reward systems.
  • Trained new employees on policies and procedures related to providing quality services.

Education

Bachelor of Arts - Business & Marketing

Concordia College
Moorhead, MN
05-2021

Skills

  • Discharge Planning
  • Excellent customer service skills
  • Charting and clinical documentation
  • Health plan benefits
  • Behavior Management
  • Patient Safety Management
  • Disaster Recovery
  • Suicide Prevention

Timeline

Mental Health Technician

Prairie St Johns Hospital
06.2023 - Current

Residential Coordinator

Fraser Ltd
05.2020 - 06.2021

Assistant Manager

Freddy's Frozen Custard & Steakburgers
01.2019 - 04.2020

Youth Care Worker

Boys and Girls Ranch
11.2010 - 12.2019

Bachelor of Arts - Business & Marketing

Concordia College

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Emmanuel Bolee