Emmanuel Campos
Pasco,WA
Summary
Driven Guest Service Representative with a proven track record at Motel 6 Hotel, excelling in enhancing guest experiences and streamlining office operations. Demonstrated expertise in marketing and quality customer service, achieving high customer satisfaction rates. Skilled in vendor interaction and reporting, adept at resolving issues promptly, ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Motel 6 Hotel
Richland, WA
10.2019 - 05.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Night audits
Education
High School - High School
Pasco High School
Pasco, WA06.2010
Skills
Marketing
Vendor interaction
Reporting capabilities
Office streamlining
Guest experiences
Good Telephone Etiquette
Quality customer service
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Motel 6 Hotel
10.2019 - 05.2020
High School - High School
Pasco High School