EMMANUEL COLON
Bridgeport,CT
Summary
Dynamic and results-driven with 10 years of experience in customer service, delivery operations, and sales. Known for consistently driving business growth by improving customer relations, streamlining workflows, creating solutions that elevate both customer satisfaction and performance.
Overview
6
6
years of professional experience
Work History
Sales Representative & Logistics Specialist
Shark Wholesale
01.2023 - 04.2025
- Optimized and improved relationships with Vendors with excellent customer service and knowledge of company inventory.
- Outperformed competitors through tailored customer relations.
- Maintained accurate delivery and inventory records and ensured compliance with safety regulations while improving operational efficiency.
- Analyzed customer feedback to improve delivery processes and overall service satisfaction.
Call Center Representative
M&T Bank
09.2019 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adapted to multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled confidential customer information to the highest standards of the institution.
Education
High School Diploma -
Kolbe Cathedral High School
Bridgeport, CT05-2014
Skills
- Experience w/Customer Relations
- Sales Strategies & Techniques
- Inventory Management & Stock Optimization
- Complaint & Issue Resolution
- Team Collaboration & Leadership
- Problem-Solving & Critical Thinking
- Systems & Software Expertise
- Product Knowledge
- Fluent: Spanish
- Microsoft Office Applications
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Sales Representative & Logistics Specialist
Shark Wholesale
01.2023 - 04.2025
Call Center Representative
M&T Bank
09.2019 - 01.2022
High School Diploma -
Kolbe Cathedral High School
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