Erin Sullivan
Charlotte,NC
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
24
24
years of professional experience
Work History
Senior Inside Sales Representative/Logistics Specialist
Tri-State Trading
Charlotte, NC
04.2007 - Current
- Tracked orders throughout the entire process until successful completion or resolution of any issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of products and services by meeting customer requests using strategic and organized approach.
- Managed quotes and inquiries via phone, email or chat applications in a timely manner.
- Created and maintained relationships with key customers and vendors.
- Negotiated pricing and terms with customers as needed.
- Built strong relationships with vendors to ensure timely delivery of products and services.
- Monitored industry news related to competitors' activities in order to stay ahead of the competition.
- Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
- Scheduled shipments to customer warehouses via different appointment and tracking systems.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Created and updated standard operating procedures for logistics operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Redesigned movement of goods to minimize costs and maximize value.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Customer Service Cashier
Food Lion
Charlotte, NC
10.2022 - 01.2024
- Received and recorded cash, checks and transfers.
- Handled sensitive financial information with confidentiality and integrity.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Assisted customers with locating items within the store when requested.
Customer Services and Sales Manager
Food Lion
Charlotte, NC
11.2000 - 03.2009
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular reviews of current policies, procedures, standards and practices.
- Trained new employees on proper customer service techniques.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Recruited and trained new employees to meet job requirements.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Handled sensitive information with confidentiality and discretion.
- Performed daily administrative tasks such as filing paperwork and updating databases.
Education
Associate of Arts - Social Work
Ferris State University
Big Rapids, MISkills
- Client support
- Customer service management
- Cross-functional collaboration
- Sales tracking
- Exceptional negotiation skills
- Account management
- Competitor research
References
References available upon request.
Timeline
Customer Service Cashier
Food Lion
10.2022 - 01.2024
Senior Inside Sales Representative/Logistics Specialist
Tri-State Trading
04.2007 - Current
Customer Services and Sales Manager
Food Lion
11.2000 - 03.2009
Associate of Arts - Social Work
Ferris State University
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