Emmanuel Contreras
Account Manager
Seattle,WA
Summary
Highly organized and motivated Account Manager with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Account Executive
State Farm
Renton, WA
05.2024 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Territory Manager
Priority1
Tukwila, Washington
08.2023 - 05.2024
- Client Relations: Building and maintaining strong relationships with clients, understanding their needs, and providing tailored logistics solutions.
- Operational Efficiency: Monitoring logistics processes, optimizing transportation routes, and ensuring timely delivery while managing costs effectively.
- Team Coordination: Collaborating with internal teams, such as operations, customer service, and finance, to ensure smooth logistics operations and customer satisfaction.
Local Account Executive
Yellow Freight
Tukwila, Washington
11.2022 - 07.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Coordinated with internal departments including creative, production, finance, and legal teams for seamless execution of campaigns from start to finish
- Maintained strong relationships with existing clients, leading to contract renewals and upselling opportunities
Sales Representative
Pacific Office Automation
Seattle, Washington
07.2021 - 09.2022
- Was 130% of quota for 2021-22 in hardware billing
- Produced four net new customers each month with average gross profit of 51%
- Met with 10-15 prospects/current clients each month for net new and new business.
Account Manager/Insurance Producer
State Farm Insurance Inc
Seattle, Washington
01.2017 - 06.2021
- Accounted for 59% of all new business established between 2017-2021
- Office performed in top 100 State Farm agencies in NW Region between 2017-2021 (Includes: WA, ID, AK, OR)
- Promoted to account manager to oversee entire book of business and train sales and service departments (1,500 + households 1.6 + million in annual revenue)
- Increased new business each year by $310,513
Education
Bachelor of Arts - Business Administration
Trinity Lutheran College
Everett, WA 09.2012 - 06.2015
Skills
Strategic planning
Project Management
Operations management
Coaching and mentoring
Procedure implementation
Timeline
Account Executive
State Farm
05.2024 - Current
Territory Manager
Priority1
08.2023 - 05.2024
Local Account Executive
Yellow Freight
11.2022 - 07.2023
Sales Representative
Pacific Office Automation
07.2021 - 09.2022
Account Manager/Insurance Producer
State Farm Insurance Inc
01.2017 - 06.2021
Bachelor of Arts - Business Administration
Trinity Lutheran College
09.2012 - 06.2015
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