Emmanuel Gonzalez
Mission,Texas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asset Protection Detective
Walmart
Mission, Texas
05.2023 - Current
- Provided customer service assistance when needed including answering questions about store policies.
- Maintained a detailed log of all incidents that occurred during shift hours.
- Developed strategies for deterring shoplifting and other forms of theft.
- Maintained high levels of alertness throughout shifts.
- Analyzed data from investigations to identify trends in criminal activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Sales Manager
Wal-Mart Neighborhood Market
Mission, Texas
11.2023 - 05.2024
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Digital Shopper
Walmart
Mission, Texas
11.2018 - 10.2022
- Submitted reports to and reviewed reports with supervisor.
- Provided technical support for customers who encountered issues while shopping online.
- Greeted customers and answered product or service questions.
- Satisfy customers with great customer service and have constant communication.
Sandwich Artist
SUBWAY®Restaurants
Mission, Texas
10.2014 - 11.2018
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Stocked shelves with products and supplies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Informed customers of regular deals or monthly specials to upsell orders.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Greeted customers and provided product knowledge.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Kept customer and food preparation areas clean and well-organized.
Education
High School Diploma -
Veteran Memorial High School
Mission06-2015
Skills
- Data analysis
- Customer service
- Time management
- Communication skills
- Problem-solving abilities
- Strategic planning
- Task prioritization
- Reliability
- Analytical skills
- Teamwork
- Decision-making
- Problem-solving
Affiliations
- Currently learning cybersecurity and understanding more technical methods.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Gotten best store of the company in 2024. This comes along way with constructing a superb team and communicate on every end to reach the ultimate goal
- "A honor roll within 2023 for South Texas College being a full-time student.
Certification
- Plethora of certifications within Google cybersecurity and hardware understandings.
Timeline
Sales Manager
Wal-Mart Neighborhood Market
11.2023 - 05.2024
Asset Protection Detective
Walmart
05.2023 - Current
Digital Shopper
Walmart
11.2018 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
10.2014 - 11.2018
High School Diploma -
Veteran Memorial High School