Emmanuel Guzman
Fort Worth,TX
Summary
Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. After 12 years in the service/restaurant industry I am looking to branch out and transfer any and all relevant knowledge to a new field
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
11.2023 - 10.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Culinary/Service Manager
Red Lobster
08.2021 - 11.2023
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Hired, trained and supervised team of service staff members to meet business goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Culinary Manager
Mo's Irish Pub
08.2019 - 03.2020
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Some College (No Degree) - Engineering
Texas A&M University
College Station, TXSkills
- Customer Service and Hospitality
- Quality Assurance
- Multimillion-dollar P&L management
- Efficient multi-tasker
- Staff development
- Financial acumen
- Facility management
- Policy/program development
- Bilingual
- Revenue and market expansion
- Administrative skills
Certification
Google IT Support Specialization Certification, IT Support, Jun. 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Red Lobster
11.2023 - 10.2024
Culinary/Service Manager
Red Lobster
08.2021 - 11.2023
Culinary Manager
Mo's Irish Pub
08.2019 - 03.2020
Some College (No Degree) - Engineering
Texas A&M University
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