Emmanuel Lorenzo Perez
Reading,PA
Summary
Dedicated nursing student with over 700 hours of clinical experience focused on psychiatric and behavioral health nursing. Expertise in therapeutic communication, patient-centered care, and teamwork. Background in restaurant management and customer service enhances leadership and conflict resolution skills. Committed to delivering safe and empathetic patient care through effective time management and adaptability.
Overview
1
1
Language
3
3
years of professional experience
Work History
Key Manager
Outback Steakhouse
Monroeville, Pennsylvania
05.2026 - Current
- Monitored store financial performance, including sales, expenses, and profitability, while aligning operations with financial goals.
- Identified opportunities for cost reduction and profitability enhancement while ensuring service quality.
- Managed cash handling and financial procedures, ensuring accuracy and accountability in transactions.
- Oversaw daily restaurant operations, coordinating staff and resources to maintain efficiency and meet business objectives.
- Resolved customer concerns and supported team performance to maintain customer satisfaction and operational standards.
- Trained servers and hosts on guest service standards and menu knowledge.
Server
Outback Steakhouse
Monroeville, Pennsylvania
09.2024 - Current
- Applied upselling and suggestive-selling methods to highlight menu items, beverages, and add-ons, supported better guest experiences and additional sales.
- Cultivated customer relationships to identify needs and recommend products, enhancing personalized service and fostering repeat visits.
- Worked closely with team members to meet service goals, improve efficiency, and provide positive customer experiences.
- Managed multiple customer accounts simultaneously, ensuring clear communication and accurate details while delivering efficient service in fast-paced setting.
- Handled customer concerns with professionalism and adjusted communication style to ensure clarity.
Server
Red Lobster
Reading, Pennsylvania
05.2023 - 04.2024
- Took accurate food and drink orders using POS system.
- Delivered meals and beverages while confirming guest requests and modifications.
- Resolved guest concerns with calm, friendly communication.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Nursing
University of Pittsburgh
Pittsburgh, PA04-2027
Skills
- Business Operations
- Financial Performance Monitoring
- Cost Control & Expense Management
- Sales strategies
- Customer Service
- Team Leadership & Collaboration
- Time Management & Multitasking
- Conflict Resolution & Problem-Solving
- Communication & Relationship Building
- Client relationship management
- Team Collaboration & Critical Thinking
- Patient Care & Safety
- Therapeutic Communication
- Patient Education
- Patient Assessment & Monitoring
- Vital Signs Measurement
- Electronic Health Record (EHR) Documentation
- Medication Administration
Languages
Spanish
Native/ Bilingual
Affiliations
- Student Manager | University of Pittsburgh Division I Men's Basketball
[September, 2023] – [April, 2027] - Recruitment Committee Member | [Theta Chi, Alpha Beta Chapter], University of Pittsburgh
Timeline
Key Manager
Outback Steakhouse
05.2026 - Current
Server
Outback Steakhouse
09.2024 - Current
Server
Red Lobster
05.2023 - 04.2024
Bachelor of Science - Nursing
University of Pittsburgh