Emmanuel Maglunog
Streamwood Behavioral Hospital
Schaumburg,IL
27
years of professional experience
Dedicated healthcare professional with over 22 years of experience, including 20 years in psychiatric care, seeking an advanced role that leverages extensive clinical knowledge, leadership, and commitment to patient advocacy. Highly skilled in managing high-acuity settings, team coordination. Driven to contribute to an organization’s growth by improving patient care standards, and mentoring team members to foster a collaborative, high-performing environment.
Knowledgeable in staff development with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Work History
VERBAL DE-ESCALATION SPECIALIST
22 Years 7 Months- Crisis Prevention Intervention: Uses proactive communication techniques to reduce the need for physical intervention.
- Engages individuals in a calm, empathetic, and respectful manner to promote trust through therapeutic communication.
- Practices active listening, allowing individuals to express themselves and feel heard prioritizing the safety of the individuals and staff.
- Staff training and support, educating other staff on verbal de-escalation techniques for managing behavioral crises calmly.
PROGRAM SPECIALIST
22 Years 7 Months- Designs and implements therapeutic programs tailored to meet the developmental and emotional needs of children in the unit.
- Utilizes behavior management techniques to help children develop coping skills, manage stress, and improve emotional regulation, maintains accurate records of each child’s progress, incident reports, and other relevant documentation.
- Works with a multidisciplinary team to create and update individualized treatment plans and advocates for the needs of each child within the healthcare team.
RELIEF STAFFING COORDINATOR
22 Years 7 Months- Flexible staff scheduling manages staffing needs on an as-needed basis, often filling in gaps caused by last-minute call-offs, emergencies, or increased demand.
- Quickly identify and mobilize available staff to ensure that shifts are covered and to handle challenging staffing situations, finding replacements or adjusting schedules on short notice.
- Balances staffing across multiple departments or units to maintain adequate coverage and communicate with department heads to understand their staffing needs.
- Support for employee well-being; balancing staff availability, minimizing burnout by rotating staff or offering breaks if possible.
- Works closely with the payroll department daily to verify time entries and resolve time discrepancies.
- Assists the Chief Nursing Officer with staffing updates, providing insights into staffing trends, anticipated shortages, coverage challenges to support decision-making.
- Coordinated staffing schedules to optimize workforce allocation and meet operational needs.
- Assisted in developing training programs for new hires, enhancing onboarding experience.
- Managed applicant tracking system to streamline recruitment processes and improve candidate experience.
- Collaborated with department heads to identify staffing requirements and align resources accordingly.
- Led initiatives to enhance employee retention through engagement strategies and feedback mechanisms.
- Mentored junior staff on recruitment best practices, fostering skill development within the team.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Guest Service Representative
3 Months- Customer-focused professional with experience as a Guest Service Representative in the hospitality industry. Skilled in managing front desk operations, handling guest inquiries and requests, and providing solutions to ensure a seamless and enjoyable stay. Strong communication abilities, attention to detail, and a warm approachable demeanor.
Guest Service Representative
3 Months- Customer-focused professional with experience as a Guest Service Representative in the hospitality industry.
- Skilled in managing front desk operations, handling guest inquiries and requests, and providing solutions to ensure a seamless and enjoyable stay.
- Strong communication abilities, attention to detail, and a warm approachable demeanor.
Account Representative
1 Year 1 Month- Former Account Representative with experience specializing in supporting colleges and universities.
- Skilled in managing client relationships, providing commercial advertising solutions through school newspapers, ensuring accuracy to secure payment for services.
Education
BSBA - Marketing
- Team Leader - Sociology group
- Specialized in outreach programs focused on supporting undeserved children.
- GPA: 3 years undergrad
Skills
Crisis Prevention Intervention (CPI)
CPR Instructor
Customer relations
Expert problem solving
Management collaboration
Emergency response
Team collaboration
Coaching and mentoring
Compliance monitoring
Multitasking
Attention to detail
Multitasking Abilities
Timeline
VERBAL DE-ESCALATION SPECIALIST
Streamwood Behavioral Hospital
01.2004 - CurrentRead More
PROGRAM SPECIALIST
Streamwood Behavioral Hospital
01.2004 - CurrentRead More
RELIEF STAFFING COORDINATOR
Streamwood Behavioral Hospital
01.2004 - CurrentRead More
Guest Service Representative
Extended America Hotels
10.2003 - 01.2004Read More
Guest Service Representative
Extended America Hotels
10.2003 - 01.2004Read More
Account Representative
CASS Communications
11.1999 - 12.2000Read More
Colegio De San Juan De Letran
BSBA from Marketing
Read More