Emmanuel Martinez
Guntersville,AL
Summary
Client-focused Individual offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
Work History
Automobile Sales Representative
Toyota And Ford Dealership
Houlton, ME
01.2020 - 05.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Researched new automotive products and trends through automotive releases to stay up to date and make best recommendations to potential customers.
Retail Wireless Consultant
US Cellular Wireless
Presque Isle, ME
12.2016 - 12.2019
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Set up wireless services for Multiple customers each day.
- Researched customer database to determine current plan and offer service options.
- Maintained number 1 sales rep in store for multiple years and top 10 sales rep for our region.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Varsity Basketball Coach
Easton High School
Easton, ME
01.2015 - 12.2017
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Led team to first Northern Maine Championship Since 1980
Dispatch/Account Manager
Big Rock Transportation
Mars Hill, ME
01.2015 - 07.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Exceeded company-defined sales quotas.
Sales Manager/Business Owner
Self-employeed
Lancaster, PA
01.2012 - 01.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate licenses and authorization for services.
- Mentored and trained sales staff in selling techniques and sales processes.
- Managed an office that generated a net present value of 5.2 million dollars in revenue in 2013.
Education
No Degree - General Studies
University of Maine At Presque Isle
Presque Isle, MENo Degree - Marketing
California Baptist University
Riverside, CA2012
Skills
- Rewards Programs
- Aftermarket Products
- Item Ticketing and Pricing
- Staff Training
- Used Cars Familiarity
- Closing Sales
- Customer Service and Assistance
- Professional Relationships
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Positive Customer Engagement
- Price Negotiation
- Persuasive Communication Style
- Market Understanding
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Desktops, Laptops and Mobile Devices
- Employee Motivation
- Technology Knowledge
- Conflict Resolution Techniques
- Client Rapport-Building
- Salesforce Training
- Acquiring New Customers
Timeline
Automobile Sales Representative
Toyota And Ford Dealership
01.2020 - 05.2023
Retail Wireless Consultant
US Cellular Wireless
12.2016 - 12.2019
Varsity Basketball Coach
Easton High School
01.2015 - 12.2017
Dispatch/Account Manager
Big Rock Transportation
01.2015 - 07.2017
Sales Manager/Business Owner
Self-employeed
01.2012 - 01.2015
No Degree - General Studies
University of Maine At Presque Isle
No Degree - Marketing
California Baptist University