Emmanuel Martinez
Guntersville,AL
Summary
Client-focused Individual offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
Work History
Automobile Sales Representative
Toyota And Ford Dealership
01.2020 - 05.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Researched new automotive products and trends through automotive releases to stay up to date and make best recommendations to potential customers.
Retail Wireless Consultant
US Cellular Wireless
12.2016 - 12.2019
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Set up wireless services for Multiple customers each day.
- Researched customer database to determine current plan and offer service options.
- Maintained number 1 sales rep in store for multiple years and top 10 sales rep for our region.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Varsity Basketball Coach
Easton High School
01.2015 - 12.2017
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Led team to first Northern Maine Championship Since 1980
Dispatch/Account Manager
Big Rock Transportation
01.2015 - 07.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Exceeded company-defined sales quotas.
Sales Manager/Business Owner
Self-employeed
01.2012 - 01.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate licenses and authorization for services.
- Mentored and trained sales staff in selling techniques and sales processes.
- Managed an office that generated a net present value of 5.2 million dollars in revenue in 2013.
Education
No Degree - General Studies
University of Maine At Presque Isle
Presque Isle, MENo Degree - Marketing
California Baptist University
Riverside, CA2012
Skills
- Rewards Programs
- Aftermarket Products
- Item Ticketing and Pricing
- Staff Training
- Used Cars Familiarity
- Closing Sales
- Customer Service and Assistance
- Professional Relationships
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Positive Customer Engagement
- Price Negotiation
- Persuasive Communication Style
- Market Understanding
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Desktops, Laptops and Mobile Devices
- Employee Motivation
- Technology Knowledge
- Conflict Resolution Techniques
- Client Rapport-Building
- Salesforce Training
- Acquiring New Customers
Timeline
Automobile Sales Representative
Toyota And Ford Dealership
01.2020 - 05.2023
Retail Wireless Consultant
US Cellular Wireless
12.2016 - 12.2019
Varsity Basketball Coach
Easton High School
01.2015 - 12.2017
Dispatch/Account Manager
Big Rock Transportation
01.2015 - 07.2017
Sales Manager/Business Owner
Self-employeed
01.2012 - 01.2015
No Degree - General Studies
University of Maine At Presque Isle
No Degree - Marketing
California Baptist University
Similar Profiles
Lequani L WilliamsLequani L Williams
Certified Automotive Technician at Toyota DealershipCertified Automotive Technician at Toyota Dealership
Sean DUNNESean DUNNE
Auto Mechanic at Toyota DealershipAuto Mechanic at Toyota Dealership
Adrian MoranAdrian Moran
Automotive Co-op Student at Toyota DealershipAutomotive Co-op Student at Toyota Dealership
Kami F. WilliamsKami F. Williams
Administrative Sales Assistant at Ameritek/Dex ImagingAdministrative Sales Assistant at Ameritek/Dex Imaging
Amanda MasonAmanda Mason
Manager at Healthcare Services GroupManager at Healthcare Services Group