Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Riddick Ntambwe

Riddick Ntambwe

Port Orange,FL

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning

field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Sales Representative

TruGreen Lawn Care
Daytona Beach, Florida
02.2023 - Current
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Generated advertising brochure for vendor use.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Presented professional image consistent with company's brand values.
  • Contributed to event marketing, sales and brand promotion.
  • Quoted prices, credit terms and other bid specifications.
  • Met existing customers to review current services and expand sales opportunities.

Customer Service Representative

Pick N Pay
Windhoek Namibia , Khomas Region
08.2018 - 11.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Promptly responded to inquiries and requests from prospective customers
  • Responded proactively and positively to rapid change
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

Education

Bachelor of Science - Accounting And Business Management

University of Namibia
Windhoek Namibia
05.2016

Skills

  • Problem-Solving Strengths
  • Rewards Programs
  • Client Needs Assessment
  • Sales Orientation
  • Handling Customer Complaints
  • B2B Sales
  • Professional Relationships
  • Explaining Instructions
  • Customer Database Management
  • Customer Advocacy
  • Welcoming Customers
  • Cash Register Operations
  • Product and Service Knowledge
  • Membership Programs
  • Project Requirements
  • Customer Retention Abilities
  • Customer Service and Assistance
  • Automotive Knowledge
  • Strategic Planning
  • Closing Procedures
  • Special Orders
  • New Customer Onboarding
  • Market Research
  • Customer Satisfaction
  • Retail Knowledge
  • Corporate Policies and Procedures
  • Public Relations
  • Merchandising

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Institute of Certified Public Accountants

Languages

French
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Sales Representative

TruGreen Lawn Care
02.2023 - Current

Customer Service Representative

Pick N Pay
08.2018 - 11.2020

Bachelor of Science - Accounting And Business Management

University of Namibia
Riddick Ntambwe