Emmanuel Martinez
Reseda,CA
Summary
Proven expertise in customer service and cleanliness, honed at Osteria La Buca, where I elevated dining experiences through efficient table management and fostering warm customer relationships. Trained peers in safety protocols, enhancing service quality and food safety awareness, contributing to a significant improvement in guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Osteria La Buca
03.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Italianis
Guatemala
11.2013 - 07.2015
Lead Busser
Osteria La Buca
Sherman Oaks, CA
08.2022 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
Bachelor Of Administration -
Valley College
CASkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
Certification
Cuatomer services
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
Spanish, English
Professional Working
Timeline
Restaurant Waiter
Osteria La Buca
03.2024 - Current
Lead Busser
Osteria La Buca
08.2022 - Current
Restaurant Waiter
Italianis
11.2013 - 07.2015
Bachelor Of Administration -
Valley College