Emmanuel Martinez
Thornton
Summary
Accomplished Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Cash America
08.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Participating in manager meetings
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Established team priorities, creating schedules and monitored performance.
Pawnbroker
Cash America
04.2019 - 08.2023
- Processed new inventory to ready for stocking on sales floor.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Worked with customers to develop loans worth up to $3000 according to personal needs, preferences and payment abilities.
- Merchandise return inspection.
- Assisted clients with merchandise questions regarding store items.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Education
High School Diploma -
Thornwood High School
05.2019
Skills
- Sales
- Dependable
- Customer Service
- Cash Handling
- Product Knowledge
- Conflict resolution
- Team leadership
- Relationship building
- Staff training and development
Reference
Manuel Mundo
(219) 629-1548
Robert Maldonado
(219) 902-6069
Timeline
Assistant Manager
Cash America
08.2023 - Current
Pawnbroker
Cash America
04.2019 - 08.2023
High School Diploma -
Thornwood High School
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