Emmanuel Morera
Naugatuck,CT
Summary
-Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
-Thorough Customer Retention Specialist with 7 years of experience working in Solar industry, two and half of those years were Door to Door sales, Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
-Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Custom Project Retention
Trinity Solar
Cheshire, CT
06.2019 - Current
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Collaborated with other departments to ensure seamless service delivery, enhancing overall customer satisfaction.
- Trained new team members on best practices for retaining customers, improving overall team performance.
- Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
- Prevented several Jobs from going to legal.
Assistant District Manager
Trinity Solar
Connecticut
03.2017 - 06.2019
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
- Boosted team performance by implementing effective coaching and training methods.
- Mentored team members to enhance professional development and accountability in workplace.
- Door to door sales Trainings.
Fire Suppression Technician
Kirk Products
Seymour, CT
01.2011 - 06.2017
- Conducted comprehensive risk assessments for clients'' properties, recommending appropriate mitigation measures.
- Increased overall client satisfaction through prompt response times and effective problem resolution strategies.
- Ensured adherence to local, state, and federal regulations while performing all installation tasks and repairs of fire suppression equipment.
- Completed complex troubleshooting tasks, identifying the root cause of malfunctions in fire suppression systems.
Sales Manager
The Finish Line
Waterbury, CT
11.2012 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06.2009
Skills
- Retention strategies knowledge
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Understanding of sales retention
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Microsoft Office
- Complaint resolution
- Sales expertise
- Sales Transactions
- Employee Coaching
- Fluent in Spanish
- Data Evaluation
- POS systems expert
- Salesforce CRM
Languages
Spanish
Native or Bilingual
Timeline
Custom Project Retention
Trinity Solar
06.2019 - Current
Assistant District Manager
Trinity Solar
03.2017 - 06.2019
Sales Manager
The Finish Line
11.2012 - 03.2017
Fire Suppression Technician
Kirk Products
01.2011 - 06.2017
High School Diploma -
Naugatuck High School