Summary
Overview
Work History
Education
Skills
Certification
Extra Skills
Technology - Course Material
Languages
References
Timeline
Generic

Emmanuel Muya

Columbus

Summary

Dynamic professional with a proven track record at Nationwide Children's Hospital, excelling in customer service and technical support. Expert in software installation, database management, and fostering teamwork. Demonstrated ability to enhance operational efficiency and customer satisfaction, adept at learning and applying new technologies swiftly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Intern-IS Desktop Services

Nationwide Children's hospital
Columbus
06.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Updated and maintained databases with current information.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed routine maintenance and repair.
  • Installing, maintaining, and troubleshooting hardware and software on desktop computers, laptops, and mobile devices.
  • Setting up and configuring new devices and accounts for users, providing technical assistance via phone, email, or chat, diagnosing, and resolving issues with operating systems, applications, network connectivity, printers, and peripherals.
  • Update and patch software and drivers, perform backups and restores, document incidents and requests, and escalate complex or urgent problems to senior staff or vendors.
  • Maintained updated knowledge through continuing education and advanced training.

Direct support professional

Lark Residential Support
Columbus
10.2020 - Current
  • Assist clients with daily personal tasks
  • Help clients to plan and set up appointments
  • Organize ways for client's transportation
  • Shop for groceries and prepare meals that meet specific clients' dietary needs
  • Encourage clients to become engage in social networks and communities

House manager

Happy Haven
Lewiston
08.2018 - 11.2019
  • Oversaw the services provided to clients and worked with all team members to ensure their needs were met
  • Ensured that the team of nurses worked with the individual's doctors and other specialists to meet all client and healthcare needs
  • Acted as a liaison, advocate, and coordinator for clients, facilitating support groups, community activities, recreation, and independent skill learning
  • Facilitated supportive communication with consumers, staff, guardians, admin teams, and other community organizations
  • Oversaw all consumer medical, medication, and health issues and communicated them appropriately to staff, agency, nurses, families, etc., using appropriate logs when necessary
  • Maintained staff schedules through (E Web) and reported any changes to the proper admin staff for scheduling
  • Provided oversight of all household activities, ensuring timely and high-quality completion of all tasks

Direct support professional

Granite Bay Care
Portland
06.2014 - 08.2018
  • Provided direct care to those with intellectual and developmental disabilities
  • Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
  • Ensured client safety and maintained a safe environment
  • Documented services provided
  • Reminded and assisted clients with self-administration of medication (with proper training)
  • Encouraged self-help activities

Education

IT -

Goodwill Columbus
2675 Brice Rd, Columbus, OH 43232

Husson university - IT

Husson University
1 College Circle, Bangor, Maine,04401-2929

SMCC - Computer Science

SMCC(southern Community College)
2 Fort Road. South Portland, Maine,04106

CSCC - Computer Science-Network administrator

CSCC (Columb State Community College)
550 East Spring St. Columbus, OH 43215

Skills

  • Detail-oriented
  • Customer service
  • Google Technical Support Fundamentals
  • Foundations of Cybersecurity
  • Networking
  • Computer concepts and applications
  • Agile methodologies
  • C
  • HTML5/CSS
  • PowerPoints
  • Database management
  • Software installation
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Windows
  • Problem solving
  • Scheduling
  • Teamwork and collaboration
  • Fast learner

Certification

  • Google IT Support with Coursera
  • Cybersecurity with Coursera
  • CompTIA A+
  • Javascript with SoloLearn.com
  • Java with SoloLearn.com
  • PHP with SoloLearn.com
  • SQL with SoloLearn.com

Extra Skills

  • Google Technical Support Fundamentals at Coursera
  • Foundations of Cybersecurity
  • Networking
  • Computer Concepts and Applications
  • Financial Accounting
  • Cyberlaw
  • Agile Methodologies
  • C++
  • HTML5/CSS
  • PowerPoint
  • Microsoft Word/Excel
  • Microsoft Windows

Technology - Course Material

  • Hardware and Networking
  • Troubleshooting
  • Networking
  • Operating Systems
  • Software Troubleshooting
  • Operational Procedures

Languages

English
Full Professional
French
Full Professional
Spanish
Elementary

References

References available upon request.

Timeline

Intern-IS Desktop Services

Nationwide Children's hospital
06.2024 - Current

Direct support professional

Lark Residential Support
10.2020 - Current

House manager

Happy Haven
08.2018 - 11.2019

Direct support professional

Granite Bay Care
06.2014 - 08.2018

IT -

Goodwill Columbus

Husson university - IT

Husson University

SMCC - Computer Science

SMCC(southern Community College)

CSCC - Computer Science-Network administrator

CSCC (Columb State Community College)

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