EMMANUEL NAVA
Ventura,California
Summary
Over a decade of customer obsession. Creating a connection with all of my clients and customers while executing the company’s strategy. I will succeed if given an opportunity to enrich peoples everyday lives with a clean and safe environment as the Branch Manager for Big Green.
Overview
13
13
years of professional experience
Work History
Experience Sales Manager
Best Buy
Monterey/Goleta, California
08.2021 - Current
- Best Buy relocated me to Monterey for 1 year and then back to Goleta
- Responsible for a great Customer and Employee experience
- Responsible for the sales performance for a store of 25 sales advisors
- Revenue/ Customer Acquisitions/ Customer Surveys/Solutions
- Competing in the scorecard against over 1000 stores in the company
- Specialty Sales Coach for Central Coast District
- Customer Acquisition Captain for Central Coast District
- Organization of sales meetings and group trainings within the district
- Deep Sales Reporting through Power Bi
- Daily Sales check in rhythm
- Weekly Sales snapshot rhythm
- Monthly Off the floor One on One sit down
- Quarterly Conversations
- Year over Year analyzation
- Focus on improving bottom performers and maintaining consistent performance from top performers
- Appliance and Home Theatre Holiday Sales Events
- In Charge of Black Friday and Christmas sales and strategy
- Operations : Shipping and receiving/Scheduling/Corrective action/Hiring
Sales Supervisor
Best Buy
Goleta, California
05.2019 - 08.2021
- Home Theatre/Appliances/Computing
- AT&T/VERIZON/SPRINT/ALL PREPAID SERVICES
- Scheduling/Time cards
- Planograms
- Assigning goals
- Coachings
- Sales Strategy Certifications
- Demo set ups
- Launches
- Trainings
- Inventory
- Responsible for 9 employees
- Installation services
- Customer Acquisitions
Sprint Sales Expert
Best Buy
Goleta, California
11.2018 - 05.2019
- #1 Sprint Expert in the Country
- 5 months as the on site Sprint representative
- In charge of driving sprint results (activations, upgrades, discrepancies)
- On site coaching on sprint deals and plans
- Customer service specialist
Mobile Sales Associate; Store Manager
Verizon Wireless
Carpinteria/Lompoc, California
01.2013 - 01.2018
- Register, Sales, Electronics, Customer Service; Inventory
- Store Manager responsible for 4 sales associates
- Overall responsibility of store
- Scheduling responsibility
- Assigning goals
- New hire training
- Operations/maintenance
- Inventory
- TimeCards
Cashier; Sales associate; Freight; Cleaning, Inventory; Merch; Customer Service
Channel Islands Do it Best
Carpinteria, California
01.2012 - 01.2013
- I learned the meaning of customer service and how inventory was managed
- I learned skills that would help for the rest of my life
Education
College - MUSIC
SANTA BARBARA CITY COLLEGE
SANTA BARBARA, CAHigh School -
CARPINTERIA HIGH SCHOOL
CARPINTERIA, CA01.2011
Skills
- Bilingual
- Customer Obsessed
- Organizing District Sales Trainings
- Microsoft 365 Programs
- Technology Expert
- Trained in De-escalation
- Sales growth
- Multitasking
- Time Management
- Scorecards & Reporting Software
Accomplishments
#1 Store in the San Francisco Market.(2022)
#1 in Customer Acquisitions in the San Francisco Market Place.(2022)
#1 In Financial Services (Best Buy Credit Cards) in the Los Angeles Market Place.(2023)
#1 Sprint Sales Expert in the country. (2019)
Languages
Spanish
Native or Bilingual
Timeline
Experience Sales Manager
Best Buy
08.2021 - Current
Sales Supervisor
Best Buy
05.2019 - 08.2021
Sprint Sales Expert
Best Buy
11.2018 - 05.2019
Mobile Sales Associate; Store Manager
Verizon Wireless
01.2013 - 01.2018
Cashier; Sales associate; Freight; Cleaning, Inventory; Merch; Customer Service
Channel Islands Do it Best
01.2012 - 01.2013
College - MUSIC
SANTA BARBARA CITY COLLEGE
High School -
CARPINTERIA HIGH SCHOOL